Description

This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups.

This level is appropriate for support workers, case workers and client contact officers and generally, these positions:
Have direct contact with clients
Identify presenting needs
Refer to appropriate services and support.

At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.

Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved.

This qualification is available as a broad-based qualification or with a focus on either community services or community development work.

Occupational titles may include:
Aboriginal or Torres Strait Islander community development worker
Neighbourhood centre worker
Client contact
Recreational activities officer (weekend)
Community care worker
Residential support worker
Assistant community workers (focusing on community health primarily in an Indigenous community)
Support worker (community based with an orientation toward any or a number of the following: youth, women, families, domestic violence, child protection)
Indigenous youth worker
Tenants working in a range of areas
Intake and referral worker (Aboriginal)
Youth case worker (community health service setting - non residential)
Juvenile justice court officer
Youth housing support worker
Juvenile justice officer
Youth worker
Juvenile justice officer (community)