Unit of competency Outline

Date retreived
22/07/2026 1:32 PM AWST

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Facilitate responsible behaviour

Facilitate responsible behaviour

Unit of competency
National Code
CHCCS401B
State Code
D2328
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
15/07/2014
Field of Education
090513 - Counselling
Original Release Date
15/07/2014
Nominal Hours
35
Description
DescriptorThis unit describes the knowledge and skills required to respond to unacceptable behaviour and support responsibility for behaviour management and change
Notes
Elements and Performance Criteria
1. Monitor behaviour of the client
  • 1.1 Use formal and informal methods to observe and monitor client behaviour
  • 1.2 Assess behaviour for potential conflict and use a range of preventative and defusing strategies
  • 1.3 Evaluate client behaviour and interactions in a fair, objective and consistent manner
  • 1.4 Ensure decisions on action are consistent with all available evidence and organisation practice/ procedures
  • 1.5 Seek specialist advice and make referrals where required
2. Use communication strategies to de-escalate conflict
  • 2.1 Conduct interactions with clients in a fair, just, humane, equitable and positive manner
  • 2.2 Use communication strategies with individuals for effective interaction and problem solving
  • 2.3 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices
  • 2.4 Identify potential causes of conflict and use a range of appropriate and effective defusing responses
  • 2.5 Use negotiation techniques to divert and minimise aggressive behaviour
  • 2.6 Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes
3. Respond to unacceptable behaviour
  • 3.1 Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement
  • 3.2 Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively
  • 3.3 Use techniques according to organisation's procedures to ensure personal safety and safety of clients/colleagues.
  • 3.4 If physical force must be used to ensure safety, apply the minimum level of force required and report in accordance with policies and procedures
  • 3.5 Select strategies to address aggressive and unacceptable behaviour, that are accurate, clear and comply with procedures
  • 3.6 Select strategies and responses for their potential to provide role models and examples of confident assertive behaviour
  • 3.7 Carry out intervention strategies according to an analysis of the situation and organisation policies and procedures.
  • 3.8 Report incidents in a manner that complies with policy, procedures and legislation
No information
No information
Replaces
State Code National Code Title Type
S3062 CHCCS401A Facilitate co-operative behaviour Unit of competency
Replaced By
State Code National Code Title Type
WC844 CHCCS401C Facilitate responsible behaviour Unit of competency