Unit of competency Outline
Date retreived
22/07/2026 8:38 PM AWST
22/07/2026 8:38 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Assist with the provision of pastoral care services to international students
Assist with the provision of pastoral care services to international students
Unit of competency
National Code
BSBEDU304A
BSBEDU304A
State Code
D0681
D0681
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
09/07/2014
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
09/07/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to assist with the provision of pastoral care services to students of an international education organisation. It focuses on the support needs of international students studying on student visas in Australian institutions, onshore and offshore.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Identify pastoral care needs of international students
- 1.1. Identify potential pastoral care services requirements of student groups and individuals
- 1.2. Identify organisational risk management strategies in relation to providing pastoral care services
- 1.3. Review organisational surveys of international student expectations and needs
2. Provide advice to international students to meet pastoral care needs, within role parameters
- 2.1. Identify limitations and parameters of own role in relation to pastoral care specialisations for international students
- 2.2. Apply cross-cultural communication skills when assisting in a range of student advisory settings
- 2.3. Refer students to personnel in pastoral care specialisations as applicable
- 2.4. Communicate information about international student support programs and services to students
- 2.5. Apply negotiation skills when dealing with difficult situations, in line with role and organisational requirements
- 2.6. Manage student information and records in compliance with privacy and confidentiality standards
- 2.7. Consult and debrief with work colleagues
3. Identify compliance with legislative and regulatory requirements, and organisational policies and procedures
- 3.1. Identify legislative and regulatory requirements in relation to pastoral care services
- 3.2. Identify organisational policy and procedures in relation to pastoral care services
- 3.3. Review compliance with education and training industry standards and codes, in relation to pastoral care services, and report in line with organisational procedures
- 3.4. Identify and propose adjustments to organisational pastoral care policies and procedures to meet the needs of international students, and report in line with organisational procedures
4. Communicate pastoral care services to clients and stakeholders
- 4.1. Identify appropriate external pastoral care services and document their contact and service details
- 4.2. Prepare information about pastoral care services for international students that identifies pastoral care specialisations and external pastoral care services
- 4.3. Disseminate information about pastoral care services to international students in appropriate formats
- 4.4. Communicate information on organisational policies and procedures to clients and stakeholders
- 4.5. Review and monitor access to information and uptake of pastoral care services by international students
- 4.6. Identify and propose improvements to communication processes, formats and strategies
5. Contribute to continuous improvement in pastoral care services
- 5.1. Record and maintain student case notes, in line with organisational requirements
- 5.2. Develop appropriate student support programs
- 5.3. Review student uptake of pastoral care services
- 5.4. Conduct student satisfaction surveys and make recommendations
- 5.5. Identify and propose improvements in relation to access to and provision of pastoral care services
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Student groups and individuals may include:
international students in:
English Language Intensive Courses for Overseas Students (ELICOS) centres
institutes and private colleges
pre-university and bridging programs
primary and secondary schools
universities
students who could have specific support needs:
first year students
postgraduate students
students identified as being at risk
students under 18 years of age
students with dependents
Pastoral care specialisations may include:
academic course advice
accommodation advice and information, including homestay programs
careers counselling
chaplaincy services
disability services
financial advice
international student advice
language and learning support
medical and health services
residential advisory services
student counselling
Student advisory settings may include:
formal information provision and advisory sessions such those provided during orientation programs, lectures and tutorials
individual advisory sessions being conducted by qualified student counsellors or advisors
small group sessions for disseminating information and discussion
Legislative and regulatory requirements may include:
current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:
anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance
business compliance relevant to work roles
Education Services for Overseas Students (ESOS) Act 2000, and subsequent amendments and related legislation
employment, education and training - relevant to onshore and offshore provision
environmental issues
immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )
National Code of Practice for Registration Authorities and Providers of International Education and Training
OHS
privacy and confidentiality
Transnational Quality Strategy (2005)
workplace employment practices and industrial relations
National ELT Accreditation Scheme (NEAS) standards for young learners and for teaching English language to international students
quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices
External pastoral care services may include:
community support services such as interpreters
ethnic support groups
gambling and drug-related support services
mental illness services
religious groups
telephone counselling emergency and crisis support services
Appropriate formats may include:
fact sheets and brochures
handouts for discussion and group sessions
information printed in languages other than English
information adapted for younger students
online information and news updates
video and MS PowerPoint presentations for face-to-face formal information sessions
Student support programs may include:
community links programs
crime awareness and prevention programs
cultural support programs
first year support programs
homestay programs
orientation programs
peer support and mentoring programs
postgraduate programs
pre-departure programs
returning home programs
spouse and dependent support programs
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Student groups and individuals may include:
international students in:
English Language Intensive Courses for Overseas Students (ELICOS) centres
institutes and private colleges
pre-university and bridging programs
primary and secondary schools
universities
students who could have specific support needs:
first year students
postgraduate students
students identified as being at risk
students under 18 years of age
students with dependents
Pastoral care specialisations may include:
academic course advice
accommodation advice and information, including homestay programs
careers counselling
chaplaincy services
disability services
financial advice
international student advice
language and learning support
medical and health services
residential advisory services
student counselling
Student advisory settings may include:
formal information provision and advisory sessions such those provided during orientation programs, lectures and tutorials
individual advisory sessions being conducted by qualified student counsellors or advisors
small group sessions for disseminating information and discussion
Legislative and regulatory requirements may include:
current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:
anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance
business compliance relevant to work roles
Education Services for Overseas Students (ESOS) Act 2000, and subsequent amendments and related legislation
employment, education and training - relevant to onshore and offshore provision
environmental issues
immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )
National Code of Practice for Registration Authorities and Providers of International Education and Training
OHS
privacy and confidentiality
Transnational Quality Strategy (2005)
workplace employment practices and industrial relations
National ELT Accreditation Scheme (NEAS) standards for young learners and for teaching English language to international students
quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices
External pastoral care services may include:
community support services such as interpreters
ethnic support groups
gambling and drug-related support services
mental illness services
religious groups
telephone counselling emergency and crisis support services
Appropriate formats may include:
fact sheets and brochures
handouts for discussion and group sessions
information printed in languages other than English
information adapted for younger students
online information and news updates
video and MS PowerPoint presentations for face-to-face formal information sessions
Student support programs may include:
community links programs
crime awareness and prevention programs
cultural support programs
first year support programs
homestay programs
orientation programs
peer support and mentoring programs
postgraduate programs
pre-departure programs
returning home programs
spouse and dependent support programs
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
effectively communicating cross-culturally with students of an international education organisation
providing relevant information and advice to groups and individuals about the provision of pastoral care services to students of an international education organisation, at the appropriate work role level
knowledge of relevant legislation and regulations relating to international education services.
Context of and specific resources for assessment
Assessment must ensure:
access to opportunities to participate in a range of practical exercises and projects
access to relevant documents.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
evaluation of supervisor's reports on how the candidate applies cross-cultural communication skills when assisting in a range ofstudent advisory settings
analysis of projects, case studies, completed records and reports developed by the candidate
review of management of student information and records
review of documentation outlining external pastoral care servicescontact and service details
analysis of information prepared about pastoral care services for international students
oral or written questioning to assess knowledge of limitations of responsibility and parameters in terms of pastoral care.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other educational administration units
customer service units.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
effectively communicating cross-culturally with students of an international education organisation
providing relevant information and advice to groups and individuals about the provision of pastoral care services to students of an international education organisation, at the appropriate work role level
knowledge of relevant legislation and regulations relating to international education services.
Context of and specific resources for assessment
Assessment must ensure:
access to opportunities to participate in a range of practical exercises and projects
access to relevant documents.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
evaluation of supervisor's reports on how the candidate applies cross-cultural communication skills when assisting in a range ofstudent advisory settings
analysis of projects, case studies, completed records and reports developed by the candidate
review of management of student information and records
review of documentation outlining external pastoral care servicescontact and service details
analysis of information prepared about pastoral care services for international students
oral or written questioning to assess knowledge of limitations of responsibility and parameters in terms of pastoral care.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other educational administration units
customer service units.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUJ01 | BSBEDU304 | Assist with the provision of pastoral care services to international students | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D136 | BSB30507 | Certificate III in Business Administration(International Education) | Qualification |