Unit of competency Outline

Date retreived
23/07/2026 5:55 AM AWST

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Assist with the provision of pastoral care services to international students

Assist with the provision of pastoral care services to international students

Unit of competency
National Code
BSBEDU304
State Code
AUJ01
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
15/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to assist with the provision of pastoral care services to students of an international education organisation. It focuses on the support needs of international students studying on student visas in Australian institutions, onshore and offshore.It applies to individuals providing pastoral care services to international students, with some supervision and guidance, in an international education provider context. They will be working in the administration of education programs and projects in one or more international education sectors (schools, English language teaching organisations, vocational education and training, higher education, postgraduate education). These organisations could be onshore or offshore, public or private.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify pastoral care needs of international students
  • 1.1 Identify potential pastoral care services requirements of student groups and individuals
  • 1.2 Identify organisational risk management strategies in providing pastoral care services
  • 1.3 Review organisational surveys of international student expectations and needs
2 Provide advice to international students to meet pastoral care needs, within role parameters
  • 2.1 Identify limitations and parameters of own role in relation to pastoral care specialisations for international students
  • 2.2 Apply crosscultural communication skills when assisting in a range of student advisory settings
  • 2.3 Refer students to personnel in pastoral care specialisations as applicable
  • 2.4 Communicate information about international student support programs and services to students
  • 2.5 Apply negotiation skills when dealing with difficult situations, in line with role and organisational requirements
  • 2.6 Manage student information and records in compliance with privacy and confidentiality standards
  • 2.7 Consult and debrief with work colleagues
3 Identify compliance with legislative and regulatory requirements, and organisational policies and procedures
  • 3.1 Identify legislative and regulatory requirements for pastoral care services
  • 3.2 Identify organisational policy and procedures for pastoral care services
  • 3.3 Review organisation’s compliance with education and training industry standards and codes for pastoral care services, and report in line with organisational procedures
  • 3.4 Identify and propose adjustments to organisational pastoral care policies and procedures to meet the needs of international students, and report in line with organisational procedures
4 Communicate pastoral care services to clients and stakeholders
  • 4.1 Identify appropriate external pastoral care services and document their contact and service details
  • 4.2 Prepare information about pastoral care services for international students that identifies pastoral care specialisations and external pastoral care services
  • 4.3 Disseminate information about pastoral care services to international students in appropriate formats
  • 4.4 Communicate information on organisational policies and procedures to clients and stakeholders
  • 4.5 Review and monitor access to information and uptake of pastoral care services by international students
  • 4.6 Identify and propose improvements to communication processes, formats and strategies
5 Contribute to continuous improvement in pastoral care services
  • 5.1 Record and maintain student case notes, in line with organisational requirements
  • 5.2 Develop appropriate student support programs
  • 5.3 Review student uptake of pastoral care services
  • 5.4 Conduct student satisfaction surveys and make recommendations
  • 5.5 Identify and propose improvements for access to and provision of pastoral care services
No information
No information
Replaces
State Code National Code Title Type
D0681 BSBEDU304A Assist with the provision of pastoral care services to international students Unit of competency
Replaced By
State Code National Code Title Type
OCD92 BSBTWK301 Use inclusive work practices Unit of competency
State Code National Code Title Type
AVR6 BSB30515 Certificate III in Business Administration (International Education) Qualification