Unit of competency Outline
Date retreived
22/07/2026 11:39 AM AWST
22/07/2026 11:39 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Use inclusive work practices
Use inclusive work practices
Unit of competency
National Code
BSBTWK301
BSBTWK301
State Code
OCD92
OCD92
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/03/2021
Nominal Hours
35
Description
This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.The unit applies to individuals who work in a variety of contexts where they will be expected to interact with diverse groups of individuals. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish practices that support individual differences in the workplace
- 1.1 Identifyindividual differences in colleagues, clients and customers
- 1.2 Identify organisational policies and procedures relating to inclusive work practices
- 1.3 Assist relevant personnel in developing plan for incorporating inclusive practices in work tasks
2. Work effectively with individual differences
- 2.1 Document developed knowledge, skills and experience
- 2.2 Support colleagues and share specific skills with other team members and clients
- 2.3 Identify and implement inclusive work practices to demonstrate value of diversity in the workplace
- 2.4 Modify verbal and nonverbal communication to accommodate individual differences
3. Assess use of inclusive practices
- 3.1 Seek feedback on inclusive practices from supervisor
- 3.2 Evaluate feedback and identify opportunities for improvement
- 3.3 Incorporate feedback and make improvements to work practices according to legislative requirements and enterprise guidelines
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUK23 | BSBFLM313 | Apply language, literacy and numeracy to support others in the workplace | Unit of competency |
| AUJ01 | BSBEDU304 | Assist with the provision of pastoral care services to international students | Unit of competency |
| AUJ92 | BSBFLM314 | Mentor others in the workplace to support their language, literacy and numeracy skill development | Unit of competency |
| AUI02 | BSBDIV301 | Work effectively with diversity | Unit of competency |