Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.


client management practices and principles

professional codes of practice

information technology systems

clerical and administrative procedures

management and supervisory practices

professional development requirements

disputes and complaints resolution procedures


reference to all instructions/evidence/information gathered or considered

the basis on which decisions were determined

legal/government/professional/other documents

reports/correspondence/advice from other professionals or third parties

official/general/other correspondence

minutes

meeting notes

records of telephone conversations

electronic documents or messages

electronic funds management transaction statements

time sheets

interview records

documents dealing with real or personal property


a range of dealings in real or personal property


geographic location of client or conveyancer

communication skills of client

knowledge of conveyancing issues by client

understanding the client's goals

availability and quality of information provided by client

consumer protection legislation, common law or licensing requirements

legal capacity of client


accounting/taxation:
accountants
tax consultants
auditors
liquidators

legal:
attorneys
barristers/solicitors
mediators/tribunals
trustees
staff from legal offices
financial advisers/consultants
loss adjusters/assessors

real estate:
real estate agents or staff
auctioneers
valuers
landlords/tenants
managing agents or staff
body corporate managers/secretaries
strata and community managers

building and construction:
architects
engineers
building inspectors
professional associations
surveyors, quantity surveyors and planning consultants

business or commercial:
company directors/managers
joint venturers
other conveyancers and their staff

financial institutions:
finance brokers/providers
insurance brokers/providers

town planners

rating authorities

licensees

nominees

other parties to the transaction
timber pest inspectors
mortgagees/encumbrancees
municipal offices
beneficiaries


verbal

written

electronic

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

To achieve competency in this unit, a person must be able to demonstrate:

knowledge of practices policy and procedures
knowledge of relevant legislation
ability to establish the clients needs
ability to identify any conflict of interest between conveyancer and client
ability to identify parties, properties and other interests
ability to determine terms of engagement
ability to determine contingency strategies
ability to initiate the transaction

Evidence required for demonstration of consistent performance:
Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.

Delivery/assessment relationship to other units:
This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.
Evidence is most relevant when provided through an integrated activity, which combines the elements of competency for the unit, or a cluster of units of competency.

Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Context of assessment:
Assessment of performance requirements in this unit should be undertaken within the financial services industry context and should cover aspects of personal/financial responsibility and accountability.
Aspects of competency, including the attainment of relevant knowledge and skills, may be assessed in a relevant workplace, a closely simulated work environment, or other appropriate means that clearly meet industry competency requirements.

Resources required for assessment:
Assessment of this unit of competence requires access to suitable resources to demonstrate competence.
Assessment instruments, including personal planner and assessment record book.
Access to registered provider of assessment services.