Unit of competency Outline
Date retreived
22/07/2026 4:01 PM AWST
22/07/2026 4:01 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Take instructions in relation to a transaction
Take instructions in relation to a transaction
Unit of competency
National Code
FNSCNV501A
FNSCNV501A
State Code
D4074
D4074
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
31/07/2014
Field of Education
090901 - Business And Commercial Law
Original Release Date
31/07/2014
Nominal Hours
80
Description
This unit describes the performance outcomes, skills and knowledge required to take instructions from a potential client to a real estate, business or personal conveyancing transaction in order to establish a valid relationship. It encompasses establishing the client's needs, identifying if any conflicts of interest exist between conveyancer and client, identifying parties, properties and other interests, determining terms of engagement, determining contingency strategies and initiating the transaction.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.
Notes
Elements and Performance Criteria
1. Establish the client's needs
- 1.1. Client needs and expectations are identified, clarified and assessed in accordance with the practice's policy and procedures
- 1.2. Optional courses of action are determined and discussed with client
- 1.3. Information in relation to the transaction is checked for accuracy and relevance
- 1.4. Responsibilities, obligations and expectations of all parties to the transaction are mutually agreed and
- 1.5. Client's needs and responsibilities are recorded and documented promptly and accurately
2. Identify any conflict of interest
- 2.1. Existing or potential conflicts of interest associated with the transaction are identified and recorded
- 2.2. Conflicts of interest are assessed to determine appropriate action for the client and practice, and client is promptly advised of any necessary action
3. Identify parties, properties and other interests
- 3.1. Parties, properties and interests relevant to the transaction are accurately identified and verified with the client
- 3.2. Documentation and titles are examined to confirm facts pertaining to the transaction
4. Determine terms of engagement
- 4.1. Appropriate terms of engagement which comply with legislative, regulatory and practice requirements are determined and articulated to client clearly and promptly
- 4.2. Client's agreement with terms is established and recorded
- 4.3. Authorities are obtained from client and other relevant parties
- 4.4. Estimates of fees, disbursements and time are checked for accuracy and completeness and provided to client
5. Determine contingency strategies
- 5.1. Contingencies relating to the transaction are assessed and advised to the client
- 5.2. Contingency strategies and options are determined and agreed in consultation with client
6. Initiate the transaction
- 6.1. A course of action is selected which meets the client's needs and complies with legislative requirements and with the policies and procedures of the practice
- 6.2. Client is advised of all actions to be implemented to meet their agreed needs and expectations
- 6.3. Instructions from client to proceed or not to proceed are confirmed with client and promptly recorded
- 6.4. Referral to other professionals or third parties is made where appropriate
- 6.5. All relevant instructions, information, facts and evidence are organised, documented and client file formally opened
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Practice policy and procedures may include:
clerical and administrative procedures
client management practices and principles
disputes and complaints resolution procedures
IT systems
management and supervisory practices
professional codes of practice
professional development requirements.
Documentation may include:
documents dealing with real estate or personal property
electronic documents or messages
electronic funds management transaction statements
interview records
legal, government, professional or other documents
meeting notes
minutes
official, general or other correspondence
records of telephone conversations
reference to all instructions, evidence or information gathered or considered
reports, correspondence or advice from other professionals or third parties
the basis on which decisions were determined
time sheets.
Transactions may include:
a range of dealings in real estate, business or personal property.
Instructions from a client may include:
availability and quality of information provided by client
communication skills of client
consumer protection legislation, common law or licensing requirements
geographic location of client or conveyancer
knowledge of conveyancing issues by client
legal capacity of client
understanding client's goals.
Other professionals or third parties may include:
accounting and taxation:
accountants
auditors
liquidators
tax consultants
legal:
attorneys
barristers and solicitors
mediators and tribunals
trustees
staff from legal offices
real estate:
auctioneers
owner's corporation managers and secretaries
landlords and tenants
managing agents or staff
real estate agents or staff
strata and community managers
valuers
building and construction:
architects
building inspectors
engineers
professional associations
surveyors, quantity surveyors and planning consultants
business or commercial:
company directors and managers
joint venturers
other conveyancers and their staff
financial institutions:
finance brokers and providers
financial advisers and consultants
insurance brokers and providers
loss adjusters and assessors
government departments and agencies:
consumer protection authorities
land titles offices
licensing authorities
municipal offices
rating authorities
town planners
licensees
nominees
timber pest inspectors
beneficiaries
mortgagees and encumbrances.
Instructions may be:
electronic
verbal
written.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Practice policy and procedures may include:
clerical and administrative procedures
client management practices and principles
disputes and complaints resolution procedures
IT systems
management and supervisory practices
professional codes of practice
professional development requirements.
Documentation may include:
documents dealing with real estate or personal property
electronic documents or messages
electronic funds management transaction statements
interview records
legal, government, professional or other documents
meeting notes
minutes
official, general or other correspondence
records of telephone conversations
reference to all instructions, evidence or information gathered or considered
reports, correspondence or advice from other professionals or third parties
the basis on which decisions were determined
time sheets.
Transactions may include:
a range of dealings in real estate, business or personal property.
Instructions from a client may include:
availability and quality of information provided by client
communication skills of client
consumer protection legislation, common law or licensing requirements
geographic location of client or conveyancer
knowledge of conveyancing issues by client
legal capacity of client
understanding client's goals.
Other professionals or third parties may include:
accounting and taxation:
accountants
auditors
liquidators
tax consultants
legal:
attorneys
barristers and solicitors
mediators and tribunals
trustees
staff from legal offices
real estate:
auctioneers
owner's corporation managers and secretaries
landlords and tenants
managing agents or staff
real estate agents or staff
strata and community managers
valuers
building and construction:
architects
building inspectors
engineers
professional associations
surveyors, quantity surveyors and planning consultants
business or commercial:
company directors and managers
joint venturers
other conveyancers and their staff
financial institutions:
finance brokers and providers
financial advisers and consultants
insurance brokers and providers
loss adjusters and assessors
government departments and agencies:
consumer protection authorities
land titles offices
licensing authorities
municipal offices
rating authorities
town planners
licensees
nominees
timber pest inspectors
beneficiaries
mortgagees and encumbrances.
Instructions may be:
electronic
verbal
written.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
communicate effectively with a client and identify their needs
apply practice's policy and procedures and relevant legislation to a client transaction
identify conflict of interest in a conveyancing transaction
accurately identify parties, properties and other interests
determine terms of engagement and contingency strategies
accurately record client details and initiate a transaction.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a workplace or a closely simulated work environment
access to and use of a range of common office equipment, technology, software and consumables
suitable assessment records showing the establishment of a conveyancing client.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces or role plays
verbal or written questioning on underpinning knowledge and skills which may include formal examinations
evaluating samples of work
accessing and validating third party reports
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
communicate effectively with a client and identify their needs
apply practice's policy and procedures and relevant legislation to a client transaction
identify conflict of interest in a conveyancing transaction
accurately identify parties, properties and other interests
determine terms of engagement and contingency strategies
accurately record client details and initiate a transaction.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a workplace or a closely simulated work environment
access to and use of a range of common office equipment, technology, software and consumables
suitable assessment records showing the establishment of a conveyancing client.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces or role plays
verbal or written questioning on underpinning knowledge and skills which may include formal examinations
evaluating samples of work
accessing and validating third party reports
Guidance information for assessment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C9648 | FNSCONV501B | Take instructions in relation to a transaction | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUH16 | BSBCNV501 | Take instructions in relation to a transaction | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D717 | FNS50411 | Diploma of Conveyancing | Qualification |
| D726 | FNS60311 | Advanced Diploma of Conveyancing | Qualification |
| S720 | FNS50410 | Diploma of Conveyancing | Qualification |
| D725 | FNS51811 | Diploma of Financial Services | Qualification |