Unit of competency Outline

Date retreived
22/07/2026 8:53 AM AWST

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Lead and manage effective workplace relationships

Lead and manage effective workplace relationships

Unit of competency
National Code
BSBLDR523
State Code
OCE98
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/03/2021
Nominal Hours
45
Description
This unit describes the skills and knowledge required to lead and manage effective workplace relationships. The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships. These individuals apply the values, goals and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem solving and decision making strategies, which require the exercise of considerable discretion and judgement.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish effective workplace relationship processes
  • 1.1 Identify required processes for workplace collaboration according to organisational policies and procedures
  • 1.2 Develop consultation processes for employees to contribute to issues related to their work role
  • 1.3 Develop processes for conflict management
  • 1.4 Develop processes for escalated issues or refer to relevant personnel
2. Manage effective workplace relationships
  • 2.1 Delegate and confirm responsibilities for fulfilling work tasks
  • 2.2 Collaborate and support team to perform work tasks
  • 2.3 Identify and address issues in workplace relationships according to processes established
  • 2.4 Monitor and communicate to employees outcomes of conflict management
3. Review management of workplace relationships
  • 3.1 Seek feedback on management of workplace relationships from relevant stakeholders
  • 3.2 Evaluate feedback for improvements to leadership style
  • 3.3 Identify areas of improvement for future workplace relations leadership
No information
No information
Replaces
State Code National Code Title Type
AUI26 BSBLDR502 Lead and manage effective workplace relationships Unit of competency