Unit of competency Outline

Date retreived
23/07/2026 12:01 AM AWST

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Identify and resolve network problems

Identify and resolve network problems

Unit of competency
National Code
ICTNWK556
State Code
OBT46
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
15/01/2021
Nominal Hours
30
Description
This unit describes the skills and knowledge required to troubleshoot local area network (LAN), wide area network (WAN) and wireless network problems.It applies to individuals working as network managers, network engineers and technical specialists or similar, and who generally work independently with limited supervision. Individuals at this level perform a broad range of problem-solving activities including troubleshooting, evaluating and analysing networks and planning and developing new systems and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Implement network monitoring
  • 1.1 Set up required network monitoring logs and produce a management information base (MIB) according to organisational requirements
  • 1.2 Benchmark network performance and establish network performance reference point
  • 1.3 Identify critical activity levels and network capacity
  • 1.4 Plan and document network performance review schedule according to organisational requirements and technical specifications
  • 1.5 Determine additional network enhancing resource requirements according to organisational requirements and technical specifications
2. Prepare to troubleshoot network problems
  • 2.1 Determine major network problems according to organisational reporting requirements
  • 2.2 Identify organisational and vendor support services and network resolution plan
  • 2.3 Plan and document network problem reporting and resolution plan
  • 2.4 Lodge plan according to organisational requirements
3. Diagnose network faults
  • 3.1 Establish fault hierarchy using data from previous resolution attempts
  • 3.2 Progressively isolate and resolve fault according to technical specifications
  • 3.3 Document fault resolution steps according to organisational requirements
4. Rectify faults
  • 4.1 Isolate repair requirements according to technical specifications
  • 4.2 Replace and reconfigure equipment and software
  • 4.3 Test network and confirm fault rectification against technical requirements
  • 4.4 Document outcomes according to organisational policies and procedures
  • 4.5 Document user downtimes and submit report to required personnel
5. Finalise fault rectification process
  • 5.1 Review fault resolution and determine likelihood for reoccurrence
  • 5.2 Determine and document planned maintenance and upgrade requirements
  • 5.3 Submit maintenance plan to required personnel
  • 5.4 Seek and respond to feedback from required personnel
No information
No information
Replaces
State Code National Code Title Type
AUV24 ICTNWK532 Identify and resolve network problems Unit of competency