Unit of competency Outline

Date retreived
22/07/2026 9:56 PM AWST

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Identify and resolve network problems

Identify and resolve network problems

Unit of competency
National Code
ICTNWK532
State Code
AUV24
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
16/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to troubleshoot local area network (LAN), wide area network (WAN) and wireless network problems.It applies to individuals such as network managers, network engineers and technical specialists who generally work independently with limited supervision. Staff at this level perform a broad range of problem-solving activities, including troubleshooting, evaluating and analysing networks, and planning and developing new systems and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Implement regular network monitoring
  • 1.1 Set up appropriate logs to monitor network activity and to produce a management information base (MIB)
  • 1.2 Use network tools to benchmark the network and to establish a reference point for network performance
  • 1.3 Identify critical activity levels and network capacity
  • 1.4 Regularly review documents and logs to facilitate network tuning
  • 1.5 Make recommendations to management for additional network resources to improve performance or to proactively avoid problems
2. Troubleshoot network problems
  • 2.1 Communicate with help desk and other support services to quickly identify network problems
  • 2.2 Use various tools and knowledge of network topology and protocols to identify network problems
  • 2.3 Consult with vendor or service suppliers for assistance where appropriate
3. Diagnose network faults
  • 3.1 Establish likely fault hierarchy using data from previous resolution attempts
  • 3.2 Progressively isolate fault with concurrent testing of fault presence
  • 3.3 Document steps taken to resolve fault
  • 3.4 Refer fault to a higher level if not resolved within organisational limits
4. Rectify faults
  • 4.1 Isolate and repair, replace and reconfigure equipment or software
  • 4.2 Test network to ensure fault rectification
  • 4.3 Advise users and clients of progress and solutions in a timely manner
  • 4.4 Complete support documentation
5. Finalise fault rectification process
  • 5.1 Review resolution of fault for possible reoccurrence, planned maintenance or upgrade requirements
  • 5.2 Report to client with fault resolution and recommendations
  • 5.3 Obtain sign-off from the appropriate person for work and billing outside of warranty or service level agreements
  • 5.4 Forward necessary documentation to the appropriate person
No information
No information
Replaces
State Code National Code Title Type
D7979 ICANWK532A Identify and resolve network problems Unit of competency
Replaced By
State Code National Code Title Type
OBT46 ICTNWK556 Identify and resolve network problems Unit of competency
State Code National Code Title Type
AWF1 ICT50115 Diploma of Information Technology Qualification
BEH1 ICT50118 Diploma of Information Technology Qualification