Elements and Performance Criteria

This unit of competence applies to:
RS&R
complex estimation work within the repair sector of the automotive industry
Variables may include:
jobs involving sub-contracted work
jobs involving a mix of vocations (e.g. mechanical, body and electrical)
non-routine jobs
Methods include:
written and verbal communication
sourcing of parts
estimating costs
documentation

Legislative requirements include State/Territory OH&S legislation, manufacturer/component supplier specifications and safe operating procedures
Work is carried out in accordance with legislative obligations (including environmental requirements), manual handling procedures and insurance requirements
Work requires individuals to demonstrate discretion, judgement and problem-solving skills in managing own work activities and contributing to a productive team environment
Work is carried out in accordance with award provisions
Competence may be demonstrated in a workplace environment or simulated workplace

Manufacturer/component supplier specifications
Enterprise operating procedures
Customer requirements
Industry/workplace codes of practice

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

observing safety procedures and requirements
communicating effectively with others involved in or affected by the work
selecting methods and techniques appropriate to the circumstances
completing preparatory activity in a systematic manner
estimating in accordance with workplace requirements
estimation is carried out to manufacturer/component supplier requirements
estimation of the work completed within workplace timeframes
report presented to customer is in compliance with workplace requirements

Underpinning knowledge

A working knowledge of:

OH&S regulations/requirements, equipment, material and personal safety requirements
principles of estimating and job costing
enterprise quality procedures
work organisation and planning processes
contract law
sale-contracting principles
written communication and report writing skills procedures relevant to application
oral communication skills procedures relevant to application

Specific key competencies, underpinning and employability skills required to achieve the performance criteria
These include a number of processes learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The details below highlight how these competencies are applied in the attainment of this unit.

Application of the key competencies in this unit are to satisfy the nominated level in which:

Level 1 - relates to working effectively within set conditions and processes;
Level 2 - relates to management or facilitation of conditions or processes; and
Level 3 - relates to design, development and evaluation of conditions or process.
How will the candidate apply the following key competency in this unit? The candidate will need to:

Collect, analyse and organise information
Research and interpretive skills sufficient to locate, interpret and apply manufacturer/component supplier procedures, workplace policies and procedures
Analytical skills required for the identification and analysis of technical information
(Level 2)

Communicate ideas and information
Plain English literacy and communication skills in relation to dealing with customers and team members
Questioning and active listening skills for example when obtaining information from customers
Oral communication skills sufficient to convey information and concepts to customers
(Level 2)

Plan and organise activities
As applied to own work activities, including making good use of time and resources, sorting out priorities and monitoring own performance
(Level 2)

Work with others and in a team
Interacting effectively with other persons both on a one-to-one basis and in groups, including understanding and responding to the needs of a customer and working effectively as a member of a team to achieve a shared goal
(Level 2)

Use mathematical ideas and techniques
Use mathematical ideas and techniques such as number and space and techniques, e.g. estimation and approximation, for practical purposes
(Level 3)

Solve problems
Apply problem-solving strategies in purposeful ways, both in situations where the problem and the desired solution are clearly evident and in situations requiring critical thinking and a creative approach to achieve an outcome
(Level 2)

Use technology
Combine the physical and sensory skills needed to operate equipment with understanding of scientific and technological principles needed to explore and adapt systems
(Level 2)

Context of, and specific resources for assessment
This unit will normally need to be assessed as a discrete entity. Performance may involve the application of a range of contributory competencies
Assessment of this unit must be completed on the job or in a simulated work environment which reflects a range of quality processes and procedures
The prescribed outcome must be able to be achieved without direct supervision
The competence should be assessed within the context of the qualification being sought

Method of assessment
It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying quality circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements

Evidence of being able to:

access, interpret and apply service information
identify estimating and job costing procedures
accurately estimating time required for a job involving sublet work and/or a mix of service/repair disciplines (e.g. mechanical, electrical and body)
estimate on a wide variety of jobs, including non-routine jobs
justify a repair job deemed to be "viable" from a cost perspective
justify a replacement/repair decision according to quality standards and legal requirements
use service tooling and equipment
observe safety procedures and requirements
provide customer service
prepare service reports
communicate with customers orally and in writing
maintain workplace documents

Specific resource requirements for this unit

The following should be made available:

a workplace or simulated workplace
enterprise stationery, telephone and forms/business documents
repair order, job cards and quotes/estimates
computer and software, calculator
hand tooling, workshop equipment
access to information