Unit of competency Outline

Date retreived
22/07/2026 7:44 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Assist customers to access information

Assist customers to access information

Unit of competency
National Code
BSBLIB405
State Code
AWG10
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
091301 - Librarianship And Information Management
Original Release Date
05/07/2016
Nominal Hours
60
Description
This unit describes the skills and knowledge required to help customers obtain information they need, that can be found in readily accessible sources.It applies to individuals working in frontline information services roles in any industry sector. They may be working in library and information services organisations, records management units, government departments, tourist information centres or community advisory organisations. These roles are undertaken within established guidelines under general supervision.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Clarify customer information requirements
  • 1.1 Use communication techniques appropriate to the form of customer contact to identify exact nature of information request
  • 1.2 Confirm purpose of information request and any special requirements
  • 1.3 Compile basic search terms, including list of keywords and phrases appropriate to topics
2 Follow search strategies
  • 2.1 Construct and follow appropriate search strategies to locate information using industry-current information sources and equipment
  • 2.2 Assist customers to develop own information-seeking skills and become independent learners
  • 2.3 Demonstrate use of industry-current information sources and equipment using language, and at a level and pace, appropriate to customers
  • 2.4 Advise customers on other access arrangements, including interlibrary loans and document delivery and supply services
  • 2.5 Inform customers of constraints regarding access to information or use of reference tools and equipment
3 Source and provide information
  • 3.1 Source information from readily accessed sources in response to customer requests
  • 3.2 Provide information in appropriate format, and confirm with customers that their information need has been met
  • 3.3 Take appropriate action to resolve remaining issues or refer customers to other personnel as required
No information
No information
Replaces
State Code National Code Title Type
D9429 CULINS401A Assist customers to access information Unit of competency
Replaced By
State Code National Code Title Type
OCF69 BSBINS406 Assist customers to access information Unit of competency
State Code National Code Title Type
AZK3 BSB42115 Certificate IV in Library and Information Services Qualification