Unit of competency Outline

Date retreived
22/07/2026 3:00 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Assist customers to access information

Assist customers to access information

Unit of competency
National Code
BSBINS406
State Code
OCF69
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
091301 - Librarianship And Information Management
Original Release Date
16/03/2021
Nominal Hours
60
Description
This unit describes the skills and knowledge required to help customers obtain required information, which can be found in readily accessible sources.The unit applies to individuals working in frontline information services roles in any industry sector. They may be working in library and information services organisations, records management units, government departments, tourist information centres or community advisory organisations. These roles are undertaken within established guidelines under general supervision.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Clarify customer information requirements
  • 1.1 Identify exact nature of information request
  • 1.2 Confirm purpose of information request and any special requirements
2. Follow search strategies
  • 2.1 Construct and follow search strategies to locate information using industry-current information
  • 2.2 Assist customers to develop own information-seeking skills
  • 2.3 Advise customers on other access arrangements, including inter-library loans and document delivery and supply services
  • 2.4 Inform customers of constraints regarding access to information according to organisational policies and procedures
3. Source and provide information
  • 3.1 Source information from sources in response to relevant customer’s requests
  • 3.2 Provide information according to request
  • 3.3 Confirm relevant customer’s requirements are satisfied
  • 3.4 Take action to resolve remaining issues or refer customers to other personnel, as required
No information
No information
Replaces
State Code National Code Title Type
AWG10 BSBLIB405 Assist customers to access information Unit of competency
State Code National Code Title Type
BFQ7 BSB40720 Certificate IV in Library and Information Services Qualification