Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

timeliness
structural quality
content accuracy and consistency
response time and latency
server response time

information and interactive features, such as product information, company information, copyright and disclaimer notices, site map, frequently asked questions, what's new, customer-specific information, customer only information, error messages, instructions, feedback mechanisms, reference pages, forms, background articles, ratings/rankings/testimonials/quotes from reviews, hyperlink titles

Netscape Navigator
Internet Explorer
Mozilla
Opera
Galleon
Phoenix
Konqueror
Lynx

spell check
CSS check
HTML validating
link checking software

a person within a department
a department within the organisation
a third party

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the competency to identify, establish and implement appropriate quality assurance standards to the website. A continuous improvement process must also be developed and implemented. Standards should be quantitative and applied universally wherever possible. Quality assurance standards should be well documented and disseminated.

To demonstrate competency in this unit the person will require access to:

Web servers
E-business website
Analysis software
Automatic testing software
Documentation for appropriate regulatory, industry compliance and accessibility standards

Context of and specific resources for assessment
This unit looks at the overarching quality assurances processes that impact the design, development and maintenance of a website. Procedures are examined and if necessary, modified in order to quality assure the subject website to appropriate industry standards having regard to client business requirements. In the workplace continuous improvement is a vital part of adjusting processes to evolving standards and industry best practice in quality assurance.
The breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and/or management requirements, evaluation and coordination would be characteristic.

Assessment must ensure:

The demonstration of competency may also require self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.
Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams including teams concerned with planning and evaluation functions. Group or team coordination may also be involved.

Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

An individual demonstrating this competency would be able to:

Demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas
Analyse and plan approaches to technical problems or management requirements
Transfer and apply theoretical concepts and/or technical or creative skills to a range of situations
Evaluate information, using it to forecast for planning or research purposes
Take responsibility for own outputs in relation to broad quantity and quality parameters
Take some responsibility for the achievement of group outcomes
Maintain knowledge of industry products and services

Additionally, an individual demonstrating this competency would be able to:

Demonstrate understanding of specialised knowledge of website design,, with depth in areas, such as features that enhance site response times
Analyse and diagnose website design in order to establish quality control procedures and so identify areas requiring improvement
Demonstrate a command of wide-ranging, highly specialised technical, creative or conceptual skills
Generate website design ideas through the analysis of information and concepts
Demonstrate accountability for group outcomes within broad parameters of reviewing website design and effectiveness and quality assurance processes