Unit of competency Outline
Date retreived
22/07/2026 2:45 PM AWST
22/07/2026 2:45 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Implement quality assurance process for websites
Implement quality assurance process for websites
Unit of competency
National Code
ICAWEB511A
ICAWEB511A
State Code
D8160
D8160
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
04/11/2011
Field of Education
080317 - Quality Management
Original Release Date
04/11/2011
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to develop and conduct a planned and systematic pattern of actions required to provide adequate confidence that websites conform to relevant standards and fulfil client expectations.
Notes
Elements and Performance Criteria
1. Establish standards
- 1.1 Identify appropriate regulatory, accessibility, industry and organisational compliance standards
- 1.2 Develop, quantify, document and disseminate measurable performance standards, from those standards, for all documents
- 1.3 Establish a centralised, distributed or combined quality assurance methodology
- 1.4 Determine the specification from which the website was developed
- 1.5 Establish guidelines for controlling, updating and loading new content onto the website
2. Apply standards and track performance
- 2.1 Apply all processes as an integral part of the website development process
- 2.2 Validate site, updates and new content against performance standards, using a wide variety of browsers and tools
- 2.3 Document and disseminate results
- 2.4 Provide feedback to web authors, users and administrators on a routine and regular basis
3. Develop and apply continuous improvement process
- 3.1 Provide performance standards feedback to developers, maintainers and administrators
- 3.2 Identify below-average or unacceptable performance standards and apply appropriate measures in order to improve performance
- 3.3 Provide channels for interaction, feedback and suggestions from site users, administrators, developers and maintainers
- 3.4 Conduct responses to interaction, feedback and suggestion providers
- 3.5 Develop procedures to identify whether feedback and suggestions are applied and acted upon
- 3.6 Conduct regular benchmark reviews based on improved performance and disseminate revised benchmarks
4. Document quality assurance practices
- 4.1 Document quality assurance procedures and processes
- 4.2 Document quality assurance results
- 4.3 Document and control changes to procedures, processes and results
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Performance standards may include:
content accuracy and consistency
response time and latency
server response time
structural quality
time lines.
Content may include:
background articles
company information
copyright and disclaimer notices
customer only information
customer-specific information
error messages
feedback mechanisms
forms
frequently asked questions
hyperlink titles
information
instructions
interactive features
product information
ratings, rankings, testimonials and quotes from reviews
reference pages
site map
what's new.
Browsers may include:
Galleon
Internet Explorer
Konqueror
Lynx
Mozilla
Netscape Navigator
Opera
Phoenix.
Tools may include:
cascading style sheet (CSS) check
hypertext markup language (HTML) validating
link checking software
spell check.
Users may include:
person within a department
department within the organisation
third party.
Performance standards may include:
content accuracy and consistency
response time and latency
server response time
structural quality
time lines.
Content may include:
background articles
company information
copyright and disclaimer notices
customer only information
customer-specific information
error messages
feedback mechanisms
forms
frequently asked questions
hyperlink titles
information
instructions
interactive features
product information
ratings, rankings, testimonials and quotes from reviews
reference pages
site map
what's new.
Browsers may include:
Galleon
Internet Explorer
Konqueror
Lynx
Mozilla
Netscape Navigator
Opera
Phoenix.
Tools may include:
cascading style sheet (CSS) check
hypertext markup language (HTML) validating
link checking software
spell check.
Users may include:
person within a department
department within the organisation
third party.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify, establish and implement appropriate quality assurance standards to the website
develop and implement a continuous improvement process
develop quantitative standards
document quality assurance standards.
Context of and specific resources for assessment
Assessment must ensure access to:
web servers
ebusiness website
analysis software
automatic testing software
documentation for appropriate regulatory, industry compliance and accessibility standards
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess knowledge of:
quality assurance
industry website standards
review of candidate’s performance benchmarks
evaluation of documented processes and procedures.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify, establish and implement appropriate quality assurance standards to the website
develop and implement a continuous improvement process
develop quantitative standards
document quality assurance standards.
Context of and specific resources for assessment
Assessment must ensure access to:
web servers
ebusiness website
analysis software
automatic testing software
documentation for appropriate regulatory, industry compliance and accessibility standards
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess knowledge of:
quality assurance
industry website standards
review of candidate’s performance benchmarks
evaluation of documented processes and procedures.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D0129 | ICAI5212B | Implement quality assurance process for websites | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUW91 | ICTWEB511 | Implement quality assurance process for websites | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D567 | ICA50111 | Diploma of Information Technology | Qualification |