Unit of competency Outline

Date retreived
22/07/2026 7:12 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Maintain quality service delivery

Maintain quality service delivery

Unit of competency
National Code
CHCORG423B
State Code
D8592
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
06/08/2014
Field of Education
080317 - Quality Management
Original Release Date
06/08/2014
Nominal Hours
55
Description
DescriptorThis unit describes the knowledge and skills required to perform work within a legislative and ethical framework to ensure the provision of high quality service delivery which supports the rights and interests of clients
Notes
Elements and Performance Criteria
1. Demonstrate commitment to the delivery of high quality services to clients
  • 1.1 Demonstrate consideration and understanding of the context, models of service delivery, underpinning values and philosophy of the sector in all work undertaken
  • 1.2 Ensure all work undertaken is consistent with relevant current policies and legislative requirements
  • 1.3 Demonstrate understanding of the issues facing clients and their carers in all work
  • 1.4 Demonstrate commitment to access and equity principles in all work in the sector
2. Develop and implement a framework for quality service delivery
  • 2.1 Devise strategies to ensure delivery of high quality services which continue to reflect best practice
  • 2.2 Establish and implement protocols and procedures to manage service delivery and reflect best practice work in community services industry
  • 2.3 Identify and address barriers in the organisation that impact on delivery of high quality service
  • 2.4 Regularly update procedures for managing service delivery to reflect current best practice, relevant legislative changes, and changing client needs
3. Monitor and review service delivery
  • 3.1 Monitor implementation of strategies to evaluate delivery of services
  • 3.2 Review service delivery and revise procedures as required to reflect best practice work
  • 3.3 Ensure staff receive necessary competency development to support delivery of current best practice, address relevant legislative changes and respond appropriately to changing client needs
No information
No information
Replaces
State Code National Code Title Type
D2629 CHCORG423A Maintain quality service delivery Unit of competency
Replaced By
State Code National Code Title Type
WC956 CHCORG423C Maintain quality service delivery Unit of competency