Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Facilities may include:
car parking
child care centres
community facilities
educational facilities
meeting places
offices
recreational facilities
security facilities
sport and recreation venues.
Facilities management plan may outline areas such as:
building and engineering maintenance, cleaning services, security and landscape maintenance
buildings, minor works, site works and landscaping planning guidelines
control of traffic and parking
environment plans
funding strategies
infrastructure for and supply of utilities such as energy, water and sewerage
life cycle management plans
long-term capital and maintenance financial forecasts
performance benchmarking recommendations and measurement processes
quality standards for furniture
risk management processes.
Relevant people may include:
colleagues
emergency personnel
engineers and technicians
financial institutions
legal representatives
members of industry associations
OHS representatives
subcontractors
technical experts
tenants.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Implementation plan may include:
formal structure against which progress can be evaluated
acquisition strategies
budgets and timetables that enable the commitment of resources at appropriate points
consultation strategies to involve stakeholders
contingency plans to cater for changes or significant difficulties
objectives, scope and expected benefits of plan
quality assurance procedures
specifications
transition plans.
Risk management plan may describe:
how often risks will be reviewed, the process for review and who will be involved
how risk status will be reported and to whom
planned strategies for reducing likelihood and seriousness of each risk (mitigation strategies) and who will be responsible for implementing them
processes used to identify, analyse and manage risks
initial snapshot of the major risks and current grading
who will be responsible for which aspects of risk management.
Legislative requirements may be outlined and reflected in:
Australian standards
general duty of care to clients
home building requirements
privacy requirements
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS

relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Resources may relate to:
communication protocols
contractors
equipment
feedback processes
materials
planning documents
specialist advice
technicians
training.
Targets and milestones may include:
agreed reporting requirements
completion of key tasks and project phases
measurement and achievement of set outcomes
progress reports.
Documentation may include information relating to:
budgets and operating costs
company services
current and planned developments
legal documentation
management policy and procedures
master plans
property leases, plans or contracts
service and maintenance records
sub-plans, such as environment, human resource management and marketing plans.
Communication channels may include:
direct line supervision paths
lateral supervision paths
organisational communication protocols and procedures
organisational networks.
Contingencies may include:
budget constraints
building delays
competing work demands of contractor
environmental factors, such as time and weather
industrial disputes
non-availability of resources and materials
public holidays and shut-down periods
equipment and technology breakdown
unforeseen incidents
workplace hazards, risks and controls.
Coaching and mentoring assistance may include:
fair and ethical practices
non-discriminatory processes and activities
presenting and promoting a positive image of the collective group
problem solving
providing encouragement
providing feedback to another team member
respecting the contribution of all participants and giving credit for achievements.
Evaluation methods could be qualitative or quantitative and may include:
checklists
cost data analysis
expert and peer review
interviews
observation
questionnaires
review of quality assurance data.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of implementing a facilities management plan. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
analysing risks and developing a plan to manage and control risks associated with the implementation of the facilities management plan
evaluating the implementation of the facilities management plan through consultation and preparing systematic progress reports
knowledge of organisation's practices, ethical standards and legislative requirements associated with implementing a facilities management plan
organising resources and developing checklists to assist in the implementation of the facilities management plan
preparing a detailed implementation plan that incorporates strategies addressing risk management, resource needs, monitoring and reporting arrangements and quality assurance controls.
Context of and specific resources for assessment
Resource implications for assessment include:
a registered provider of assessment services
assessment materials and tools
candidate special requirements
competency standards
cost and time considerations
suitable assessment venue and equipment
workplace documentation.

Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.