Elements and Performance Criteria

Public safety organisations include
police
fire
emergency services
defence and
natural
cultural resource management personnel

Factors affecting work requirements may include
time
weather
contingencies
other work demands
personnel available to assist

Appropriate person for additional support may include
supervisor
team leader
team member

Workplace information may include
brochures
notices
procedures
policies
leaflets
signs
information on notice boards
magazines
professional publications
videos
internet

Licences and certificates may include
appropriate classes of driving licence
equipment licences
first aid certificates
emergency care certificates

Training and development needs may include
new technology
retraining for licensing and certification requirements
personal development training
stress management

Level of well being required is
Contained in organisational policy

Appropriate action for stress may include
seek counselling
report to supervisor or team leader
seek medical advice
seek peer support

Workplace issues may include
new policies and changes
occupational health and safety
conflict with other personnel
perceived harassment or discriminatory behaviour
perceptions of equity
excessive workloads
resource allocation

Appropriate personnel for workplace issues may include
team leader
supervisor
consultative committee representative
occupational health and safety representative
union delegate
peers

Workplace committees may include
occupational health and safety committees
consultative committees
social committees
special event committees
project teams

Contribution to meetings and committees may include
suggestions
questions
comments

External change may include
at an international
national or state level and invoke changes in society
political changes
changes to legislation
community expectations
changes to organisation's policy and procedures

Change in the workplace may include
implementation of new work practices and services
organisational restructures
introduction of new technology including new communication systems
introduction of new personnel

Conduct may include
complying with reasonable and lawful instructions
contributing to work objectives
complying with safe work practices
treating peers
clients
associates and members of the general community with due respect and courtesy
acting legally
honestly and ethically
complying with disciplinary procedures
complying with dress code

Documented procedures may include
standing orders
practice manuals
operational manuals
workplace notices

Critical aspects of evidence
It is essential for this unit that competence be demonstrated in application of organisation's policies, procedures and standards in work performance

Interdependent assessment of units
Pre-requisite units: PUAFIR201A Prevent Injury (Fire Specific)
Co-requisite units: Nil

Underpinning knowledge
factors which can affect work performance
organisational structure
structure and function or workplace committees
responsibilities of specific personnel
information on any licensing and certification requirements for driving vehicles and providing emergency care
available training and development
career progression options
variety of communication strategies
conflict resolution strategies
equal opportunity responsibilities
organisation's standards relating to harassment and anti- discrimination
cultural diversity principles
basic principles of participating in meetings
implications of external change on the organisation
implications of change in the workplace on own job
organisation's policies
procedures and standards relating to conduct
dress codes
potential effects of not meeting commitments
stress recognition

Underpinning skills
accessing and interpreting workplace information
communicating concerns about own fitness/stress
communicating with people of different ages
positions in the organisation
genders
cultures
language backgrounds
participating in meetings/speaking in a group

Resource implications
No special requirements

Consistency of performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of assessment
On the job or in a simulated work environment