Elements and Performance Criteria

Public safety organisations include
· police
· fire
· emergency services
· defence and
· natural, cultural resource management personnel
· aquatic rescue

Factors affecting work requirements may include
· time
· weather
· contingencies
· other work demands
· personnel available to assist
· sea conditions
· wind and tide conditions

Appropriate person for additional support may include
· supervisor
· team leader
· team member

Workplace information may include
· brochures
· notices
· procedures
· policies
· leaflets
· signs
· information on notice boards
· magazines
· professional publications
· videos
· internet

Licences and certificates may include
· appropriate classes of driving licence
· equipment licences
· first aid certificates
· emergency care certificates

Training and development needs may include
· new technology
· retraining for licensing and certification requirements
· personal development training
· stress management

Level of well being required is
· Contained in organisational policy

Appropriate action for stress may include
· seek counselling
· report to supervisor or team leader
· seek medical advice
· seek peer support

Workplace issues may include
· new policies and changes
· occupational health and safety
· conflict with other personnel
· perceived harassment or discriminatory behaviour
· perceptions of equity
· excessive workloads
· resource allocation

Appropriate personnel for workplace issues may include
· team leader
· supervisor
· consultative committee representative
· occupational health and safety representative
· union delegate
· peers

Workplace committees may include
· occupational health and safety committees
· consultative committees
· social committees
· special event committees
· project teams

Contribution to meetings and committees may include
· suggestions
· questions
· comments

External change may include
· at an international
· national or state level and invoke changes in society
· political changes
· changes to legislation
· community expectations
· changes to organisation's policy and procedures

Change in the workplace may include
· implementation of new work practices and services
· organisational restructures
· introduction of new technology including new communication systems
· introduction of new personnel

Conduct may include
· complying with reasonable and lawful instructions
· contributing to work objectives
· complying with safe work practices
· treating peers
· clients
· associates and members of the general community with due respect and courtesy
· acting legally
· honestly and ethically
· complying with disciplinary procedures
· complying with dress code

Documented procedures may include
· standing orders
· practice manuals
· operational manuals
· workplace notices

Critical aspects of evidence
It is essential for this unit that competence be demonstrated in application of organisation's policies, procedures and standards in work performance

Interdependent assessment of units
Pre-requisite units: PUAFIR201A Prevent Injury (Fire Specific)
Co-requisite units: Nil

Underpinning knowledge
· factors which can affect work performance
· organisational structure
· structure and function or workplace committees
· responsibilities of specific personnel
· information on any licensing and certification requirements for driving vehicles and providing emergency care
· available training and development
· career progression options
· variety of communication strategies
· conflict resolution strategies
· equal opportunity responsibilities
· organisation's standards relating to harassment and anti- discrimination
· cultural diversity principles
· basic principles of participating in meetings
· implications of external change on the organisation
· implications of change in the workplace on own job
· organisation's policies
· procedures and standards relating to conduct
· dress codes
· potential effects of not meeting commitments
· stress recognition

Underpinning skills
· accessing and interpreting workplace information
· communicating concerns about own fitness/stress
· communicating with people of different ages
· positions in the organisation
· genders
· cultures
· language backgrounds
· participating in meetings/speaking in a group

Resource implications
No special requirements

Consistency of performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of assessment
On the job or in a simulated work environment