Unit of competency Outline

Date retreived
22/07/2026 10:14 PM AWST

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Work effectively in a public safety organisation

Work effectively in a public safety organisation

Unit of competency
National Code
PUATEA004C
State Code
D2878
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
09/02/2011
View on TGA
State Implementation and Classification
Approved Date
10/09/2009
Field of Education
080313 - Public And Health Care Administration
Original Release Date
10/09/2009
Nominal Hours
30
Description
This unit covers the competency needed to manage own work and work effectively with other personnel in the organisation. It does not include competency to work in a team as covered in PUATEA001B.
Notes
Elements and Performance Criteria
1 Manage own work
  • 1.1 Instructions are understood, acknowledged and implemented
  • 1.2 Factors affecting work requirements are identified, impact assessed and appropriate action taken to ensure work requirements are met
  • 1.3 Work load is assessed and priorities set within allocated timeframes
  • 1.4 Own work is monitored to ensure compliance with organisation's requirements
  • 1.5 Need for additional support is communicated clearly to the appropriate person
  • 1.6 Tasks are completed and results achieved with minimum supervision
2 Develop and maintain own expertise
  • 2.1 Workplace information is accessed and clarification sought where necessary
  • 2.2 Required licences and certificates are current
  • 2.3 Training and development needs relevant to the area of work are identified in conjunction with the supervisor and followed up with relevant personnel
  • 2.4 Programs are participated in to ensure level of expertise meets organisation's requirements
3 Maintain work effectiveness
  • 3.1 Level of well being necessary to perform work effectively is recognised and concerns about inability to perform allocated work to organisation's standards discussed with relevant personnel
  • 3.2 Signs of personal stress are recognised and managed and appropriate action is taken to ensure continued work effectiveness
  • 3.3 Peer support is sought when required
4 Promote cooperation
  • 4.1 Responsibilities and duties are undertaken in a positive manner to promote cooperation and good relationships
  • 4.2 Communication with others is conducted in a courteous manner appropriate to the purpose, situation and relationship with the receiver
  • 4.3 Problems and conflict are recognised and resolved through agreed and accepted processes
  • 4.4 Contribution of individuals of different age, gender and social and cultural backgrounds is recognised and accessed
5 Contribute to improving workplace and quality of outcomes
  • 5.1 Workplace issues are raised and contributed to with appropriate personnel in accordance with workplace procedures
  • 5.2 Work related meetings and workplace committees are attended/contributed to in line with level of responsibility
  • 5.3 Appropriate personnel and resources are accessed and provided with suggestions for improvements in work practices and procedures
  • 5.4 Impact of external change on the organisation and implications of change in the workplace on own job are recognised
  • 5.5 Agreed changes to improve work outcomes are implemented
6 Maintain and represent organisational standards
  • 6.1 Conduct is at all times in accordance with organisation's policies, procedures and standards
  • 6.2 Designated dress codes are observed appropriate for the occasion
Public safety organisations may include
police
fire
emergency services
defence and
natural, cultural resource management personnel
aquatic rescue

Factors affecting work requirements may include
time
weather
contingencies
other work demands
personnel available to assist
sea conditions
wind and tide conditions

Appropriate person for additional support may include
supervisor
team leader
team member

Workplace information may include
brochures
notices
procedures
policies
leaflets
signs
information on notice boards
magazines
professional publications
videos
internet

Licences and certificates may include
appropriate classes of driving licence
equipment licences
first aid certificates
emergency care certificates

Training and development needs may include
new technology
retraining for licensing and certification requirements
personal development training
stress management

Level of well being required is may include
contained in organisational policy

Appropriate action for stress may include
seek counselling
report to supervisor or team leader
seek medical advice
seek peer support

Workplace issues may include
new policies and changes
occupational health and safety
conflict with other personnel
perceived harassment or discriminatory behaviour
perceptions of equity
excessive workloads
resource allocation

Appropriate personnel for workplace issues may include
team leader
supervisor
consultative committee representative
occupational health and safety representative
union delegate
peers

Workplace committees may include
occupational health and safety committees
consultative committees
social committees
special event committees
project teams

Contribution to meetings and committees may include
suggestions
questions
comments

External change may include
at an international
national or state/territory level and invoke changes in society
political changes
changes to legislation
community expectations
changes to organisation's policy and procedures

Change in the workplace may include
implementation of new work practices and services
organisational restructures
introduction of new technology including new communication systems
introduction of new personnel

Conduct may include
complying with reasonable and lawful instructions
contributing to work objectives
complying with safe work practices
treating peers
clients
associates and members of the general community with due respect and courtesy
acting legally, honestly and ethically
complying with disciplinary procedures
complying with dress code

Documented procedures may include
standing orders
practice manuals
operational manuals
workplace notices

Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential for this unit that competence be demonstrated in application of organisation's policies, procedures and standards in work performance
Consistency in performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of and specific resources for assessment
Context of assessment
On the job or in a simulated work environment
Specific resources for assessment
No special requirements

Guidance information for assessment
Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

Replaces
State Code National Code Title Type
C9988 PUATEA004B Work effectively in a public safety organisation Unit of competency
Replaced By
State Code National Code Title Type
D5538 PUATEA004D Work effectively in a public safety organisation Unit of competency
No information