Unit of competency Outline

Date retreived
22/07/2026 1:07 PM AWST

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Work effectively in a public safety organisation

Work effectively in a public safety organisation

Unit of competency
National Code
PUATEA004D
State Code
D5538
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
17/08/2012
View on TGA
State Implementation and Classification
Approved Date
07/11/2014
Field of Education
080313 - Public And Health Care Administration
Original Release Date
07/11/2014
Nominal Hours
30
Description
This unit covers the competency required to manage own work and to work effectively with other personnel in a public safety organisation.This unit does not include competency to work in a team as covered in PUATEA001B Work in a team.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Manage own work
  • 1.1 Instructions are understood, acknowledged and implemented.
  • 1.2 Factors affecting work requirements are identified, their impact is assessed and action is taken to ensure work requirements are met.
  • 1.3 Work load is assessed and priorities are set within allocated timeframes.
  • 1.4 Own work is monitored to ensure compliance with organisational requirements.
  • 1.5 Need for additional support is communicated clearly to appropriate person.
  • 1.6 Tasks are completed and results are achieved with minimum supervision.
  • 1.7 Conduct is at all times in accordance with organisational policies, procedures and standards.
2. Develop and maintain own expertise
  • 2.1 Workplace information is accessed and clarification is sought where necessary.
  • 2.2 Currency of required licences and certificates is maintained.
  • 2.3 Training and development needs relevant to area of work are identified in conjunction with supervisor and are followed up with relevant personnel.
  • 2.4 Programs are participated in to ensure level of expertise meets organisational requirements.
3. Maintain work effectiveness
  • 3.1 Organisational policies and procedures relating to work performance are understood and issues with own wellbeing or performance are discussed with supervisor.
  • 3.2 Signs of personal stress are recognised and managed and action is taken to ensure continued work effectiveness.
  • 3.3 Peer support is sought when required.
4. Promote cooperation
  • 4.1 Responsibilities and duties are undertaken in a positive manner to promote cooperation and good relationships.
  • 4.2 Communication with others is conducted in a courteous manner appropriate to the purpose, situation and relationship with the receiver.
  • 4.3 Problems and conflict are recognised and resolved through agreed and accepted processes.
  • 4.4 Contribution of individuals of different age, gender and social and cultural backgrounds are recognised and accessed.
5. Contribute to improving workplace and quality of outcomes
  • 5.1 Workplace issues are raised with appropriate personnel and contribution is made to resolve issues in accordance with workplace procedures.
  • 5.2 Work related meetings and workplace committees are attended/contributed to in line with level of responsibility.
  • 5.3 Suggestions for improvements in work practices and procedures are made.
  • 5.4 Agreed changes to improve work outcomes are implemented.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Public safety organisations may include:
aquatic rescue
defence
emergency services
fire
natural, cultural resource management personnel
police
Factors affecting work requirements may include:
contingencies
impact of emergencies/incidents
other work demands
personnel available to assist
sea conditions
time
weather
wind and tide conditions
Appropriate person may include:
team leader
team member
supervisor
Conduct may include:
acting legally, honestly and ethically
complying with dress code
complying with organisational code of conduct
complying with reasonable and lawful instructions
complying with safe work practices
complying with standard operating procedures
contributing to work objectives
disciplinary procedures
treating peers, clients, associates and members of the general community with due respect and courtesy
Workplace information may include:
brochures
information on noticeboards
internet/intranet
leaflets
magazines
memos, circulars
multimedia
notices
policies
procedures
professional publications
risk/job safety analysis
signs
Training and development needs may include:
career development/progression
new technology
personal development training
retraining for licensing and certification requirements
stress management
Taking appropriate action for stress may include:
reporting to supervisor or team leader
seeking counselling
seeking medical advice
seeking peer support
Workplace issues may include:
change and change management
conflict of interest
conflict with other personnel
conflict with public/others
excessive workloads
new policies and changes
occupational health, safety and welfare
perceived harassment or discriminatory behaviour
perceptions of equity
resource allocation
Raising workplace issues with appropriate personnel may include:
consultative committee representative
manager
occupational health and safety representative
peers
supervisor
team leader
union delegate
Workplace committees may include:
consultative committees
occupational health and safety committees
project teams
social committees
special event committees
Contributing to workplace committees may include:
comments
feedback
questions
reports
suggestions
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
apply organisational policies, procedures and standards in own work performance
Consistency in performance
Competency should be demonstrated over of time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed on the job or in a simulated work environment.
Specific resources for assessment
There are no specific resource requirements for this unit.
Method of assessment
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
direct observation
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions
Replaces
State Code National Code Title Type
D2878 PUATEA004C Work effectively in a public safety organisation Unit of competency
Replaced By
State Code National Code Title Type
OAX48 PUATEA004 Work effectively in a public safety organisation Unit of competency