Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Personal responsibilities
Personal responsibilities may be defined by:
role specification
workplace agreement or award
negotiation
contract, legal or regulatory obligations
professional and ethical considerations
agreed operational or project requirements
Systems thinking
Systems thinking refers to the conduct of engineering work in a manner that demonstrates knowledge of how the interaction of different technical systems on equipment, machinery or structures, as well as the skills and techniques of personnel, combine to perform or support engineering-related operations, processes or projects. It embraces determining or establishing how the function of each technical system or component, as well as the skills and techniques of personnel, effects or potentially may effect, outcomes. Systems should be interpreted broadly within the context of the organisation and depending on the project or operation can include equipment, related facilities, material, software, internal services and personnel, and other organisations in the value chain
Constraints and contingencies
Constraints and contingencies may be:
financial
organisational, procedural or cultural
physical constraints, such as limits to resources, limits to site access or logistical limitations
WHS, regulatory requirements and enterprise procedures
WHS, regulatory requirements and enterprise procedures may include:
WHS Acts and regulations
relevant standards
codes of practice from Australian and overseas engineering and technical associations and societies
risk assessments
registration requirements
safe work practices
state and territory regulatory requirements
Legal obligations
Legal obligations may include:
contract law
commercial law
company law
consumer protection Acts and Commonwealth Trade Practices Acts and Regulations
environmental Acts
tax Acts and regulations, including GST and other sales-related provisions
industrial law, including relevant awards and agreements
WHS Act and regulations
Sustainability

Sustainability is used to mean the entire sustainable performance of the organisation/plant, including:
meeting all regulatory requirements
conforming to all industry covenants, protocols and best practice guides
minimising ecological and environmental footprint of process, plant and product
maximising economic benefit of process plant and product to the organisation and the community
minimising the negative WHS impact on employees, community and customer
Continuous improvement implementation
Continuous improvement implementation may relate to products or services being sold, including:
sales operation
product delivery and maintenance
measuring performance against benchmarks
process improvement
problem solving and decision making
data management, generation, recording, analysing, storing and use of software
training for improvement systems participation
technical training

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
A person who demonstrates competency in this unit must be able to coordinate sales of products or services where such sales require engineering-related knowledge and skills, including establishing performance objectives and identifying and implementing continuous improvement.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessors must be satisfied that the candidate can competently and consistently:
define sales and marketing organisational mission and strategic objectives, features and functions within the organisation
plan, schedule and budget to achieve promotional and sales objectives
identify technical and market advantage for products or services, customer-supplier relationships, current markets and context, marketing and sales opportunities, and constraints
investigate and evaluate options for sales, promotions and marketing team development, and complete feasibility analysis on marketing options
maintain records of plans, priorities, schedules and progress, legislative compliance, and personal and team skills development
coordinate implementation of objectives, sales, marketing and promotions, personal and team training, continuous improvement, problem solving and decision making, systems thinking, constraints and contingency management, short-term planning adjustments and rescheduling, and marketing team resources and budget
communicate and negotiate with stakeholders monitor products and services
report and document progress and results, data and analysis in accordance with procedures.
Context of and specific resources for assessment
This unit may be assessed on the job, off the job or a combination of both on and off the job. Where assessment occurs off the job, a simulated working environment must be used where the range of conditions reflects realistic workplace situations. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.
Method of assessment
Assessment must satisfy the endorsed Assessment Guidelines of the MEM05 Metal and Engineering Training Package.
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge.
Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure correct interpretation and application.
Assessment may be applied under project-related conditions (real or simulated) and require evidence of process.
Assessment must confirm a reasonable inference that competency is not only able to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.
Assessment may be in conjunction with assessment of other units of competency where required.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.