Unit of competency Outline
Date retreived
22/07/2026 5:38 PM AWST
22/07/2026 5:38 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work effectively with other services and networks
Work effectively with other services and networks
Unit of competency
National Code
CHCNET501B
CHCNET501B
State Code
D8586
D8586
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
04/08/2011
Field of Education
090599 - Human Welfare Studies And Services, N.e.c.
Original Release Date
04/08/2011
Nominal Hours
40
Description
DescriptorThis unit describes the knowledge and skills required to liaise and facilitate linkages between a comprehensive range of community services to ensure ongoing development of the organisation and provision of support to the relevant client group
Notes
Elements and Performance Criteria
1. Identify and maintain links with relevant services
- 1.1 Identify and prioritise needs relating to organisation and professional networks
- 1.2 Identify, gather, store and maintain informationon appropriate services to meet client and organisation needs
- 1.3 Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links
- 1.4 Incorporate significant cultural practices, needs and traditions into liaison and networking with other services
- 1.5 Implement strategies to develop effective links with new services and networks in consultation with key people and in accordance with organisation objectives
2. Reflect social and cultural awareness in working with other services
- 2.1 Identify potential discrimination or culturally based obstacles to agencies accessing a service
- 2.2 Identify potential discrimination or culturally based obstacles to accessing other agency's services
- 2.3 Develop and implement strategies to address any culturally based obstacles that arise
- 2.4 Value cultural difference and diversity of others as a resource for the agency in the liaison and service delivery process
- 2.5 Where individual relationships interfere with the liaison and networking with other services, take timely remedial action in accordance with organisation procedures, to ensure continued linkage and ongoing benefits for clients
3. Provide relevant information to services
- 3.1 Maintain knowledge of and access to internal means of support within own organisation
- 3.2 Provide information and resources to support other agencies and community networks as appropriate
- 3.3 Ensure materials and resources provided are relevant and current
- 3.4 Seek feedback on the materials and resources provided and act appropriately to address feedback received and ensure ongoing quality and linkage to other services
4. Work in collaboration with other organisations to enhance networks and service delivery
- 4.1 Define the type and level of service or collaboration to be provided and negotiate with the relevant organisation
- 4.2 Define the scope of the agency's participation in the network
- 4.3 Maintain appropriate contact where client referrals have occurred
- 4.4 Ensure provision of appropriate support to the network where applicable
- 4.5 Provide information and services to clients and networks in line with organisation's confidentiality, consent, privacy policies and procedures and relevant legislation
- 4.6 Develop and negotiate longer term plans to assist services to operate self sufficiently, where appropriate
- 4.7 Regularly evaluate effectiveness and relevance of services and networks against organisation goals and client needs in consultation with key people and modify as necessary
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Links may be:
Case conferences
Community consultative committees
Informal contacts
Inter agency meetings
Joint projects
Memorandum of understanding
Referral to and from other services
Service level agreements
Telephone contact
Worker networks
Relevant services may include:
Aboriginal and Torres Strait Islander services
Accommodation services
Commercial enterprises such as real estate agents, and financial institutions
Community based disability support services
Community services departments
Consumer groups
Correctional
Emergency services
Employment services
Income support services
Judicial
Police
Religious organisations
Services specific to the person's needs
Trans-cultural
Information on appropriate servicesmay include:
Contacts
Criteria for referral to each agency
Information on own agency
Information to provide to clients
List of all relevant services
Pamphlets and other information sources
Support may include:
Community education
Consultations
Exchanging of reports
Joint initiatives
Participation in case conferences
Provision of staff development and training
Telephone advice
Visits
Policies and procedures may include:
Referral protocols
Formal networks may include:
Advisory committees
Associations
Businesses
Government ministers/departments
Interest and support groups
Key people
Law enforcement agencies
Lobby groups
Local organisations
Regional specialist and peak associations
Networks may serve the purpose of:
Accessing the services and resources of other organisations
Achieving corporate objectives
Encouraging coordination amongst organisations and workers
Enhancing service delivery
Promotion of organisation and/or programs
Strategic planning
Networking needs may be as a result of, or leading to:
Enhanced service delivery
Funding imperatives
New government policies
New or reviewed strategic plan
New organisations/services starting up
Restructuring of organisation
Strategies to develop effective links with new services and networksmay include:
Liaison with other network organisations
Liaison with relevant government, community, business and other representatives
Negotiating with relevant organisations for network participation
Participating and managing formal network committees
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Links may be:
Case conferences
Community consultative committees
Informal contacts
Inter agency meetings
Joint projects
Memorandum of understanding
Referral to and from other services
Service level agreements
Telephone contact
Worker networks
Relevant services may include:
Aboriginal and Torres Strait Islander services
Accommodation services
Commercial enterprises such as real estate agents, and financial institutions
Community based disability support services
Community services departments
Consumer groups
Correctional
Emergency services
Employment services
Income support services
Judicial
Police
Religious organisations
Services specific to the person's needs
Trans-cultural
Information on appropriate servicesmay include:
Contacts
Criteria for referral to each agency
Information on own agency
Information to provide to clients
List of all relevant services
Pamphlets and other information sources
Support may include:
Community education
Consultations
Exchanging of reports
Joint initiatives
Participation in case conferences
Provision of staff development and training
Telephone advice
Visits
Policies and procedures may include:
Referral protocols
Formal networks may include:
Advisory committees
Associations
Businesses
Government ministers/departments
Interest and support groups
Key people
Law enforcement agencies
Lobby groups
Local organisations
Regional specialist and peak associations
Networks may serve the purpose of:
Accessing the services and resources of other organisations
Achieving corporate objectives
Encouraging coordination amongst organisations and workers
Enhancing service delivery
Promotion of organisation and/or programs
Strategic planning
Networking needs may be as a result of, or leading to:
Enhanced service delivery
Funding imperatives
New government policies
New or reviewed strategic plan
New organisations/services starting up
Restructuring of organisation
Strategies to develop effective links with new services and networksmay include:
Liaison with other network organisations
Liaison with relevant government, community, business and other representatives
Negotiating with relevant organisations for network participation
Participating and managing formal network committees
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions
Consistency in performance should consider the community services networking and liaison requirements within the workplace
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace environment
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions
Consistency in performance should consider the community services networking and liaison requirements within the workplace
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace environment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2620 | CHCNET501A | Work effectively with other services and networks | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WC948 | CHCNET501C | Work effectively with other services and networks | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D326 | CHC52208 | Diploma of Community Services Coordination | Qualification |
| D286 | CHC40908 | Certificate IV in Social Housing | Qualification |