Unit of competency Outline

Date retreived
22/07/2026 6:37 PM AWST

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Support workplace coaching and mentoring

Support workplace coaching and mentoring

Unit of competency
National Code
PSPGEN048
State Code
AWV55
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080313 - Public And Health Care Administration
Original Release Date
21/07/2016
Nominal Hours
50
Description
This unit describes the skills required to promote and support coaching and mentoring in the organisation. It includes developing a coaching and/or mentoring strategy, establishing a coaching/mentoring framework, implementing and supporting coaching/mentoring, monitoring coaching/mentoring arrangements and consolidating opportunities for further coaching/mentoring.This unit applies to those working in generalist and specialist roles within the public sector.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently performing complex tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop coaching/ mentoring strategy
  • 1.1 Research the potential for coaching and mentoring within the organisation.
  • 1.2 Implement and promote a coaching and mentoring framework, linked to other human resource strategies in the organisation.
  • 1.3 Outline benefits to all parties involved in coaching and mentoring, ensuring consistency with the organisation’s philosophy and goals.
  • 1.4 Establish ground rules for coaching and mentoring in the organisation.
  • 1.5 Develop timelines for the implementation of the strategy with key stakeholders.
  • 1.6 Seek organisational support and resources for the strategy.
2. Establish a coaching/ mentoring framework
  • 2.1 Identify a range of coaching/mentoring models to suit the organisation’s needs.
  • 2.2 Arrange training for those interested in being coaches, coached, mentors and/or mentored.
  • 2.3 Develop and monitor the requirements of coaching and mentoring contracts/agreements in accordance with the strategy.
  • 2.4 Identify the range of stages in coaching and mentoring relationships and ensure flexibility in the framework.
  • 2.5 Formalise protocols for matching participants and dealing with difficulties, disputes and grievances.
3. Implement and support coaching and mentoring
  • 3.1 Promote the value of coaching and mentoring at all levels of the organisation.
  • 3.2 Identify opportunities for mentoring and coaching and communicate to interested parties.
  • 3.3 Use internal and external networks to support coaching and mentoring.
  • 3.4 Suggest techniques and practices for resolving differences without damaging relationships, or provide assistance.
4. Monitor coaching and mentoring arrangements
  • 4.1 Encourage people involved in coaching and mentoring to reflect on organisational processes, organisational support and their activities to identify opportunities for improvement and innovation.
  • 4.2 Evaluate and implement recommendations made for improvements in the coaching/mentoring strategy as necessary.
5. Consolidate opportunities for further coaching and mentoring
  • 5.1 Recognise and acknowledge positive contributions of individuals to coaching and mentoring arrangements.
  • 5.2 Celebrate and reward positive changes created through coaching and mentoring arrangements.
  • 5.3 Identify and promote ongoing opportunities for coaching and mentoring.
No information
No information
Replaces
State Code National Code Title Type
C8036 PSPGOV506A Support workplace coaching and mentoring Unit of competency
Replaced By
State Code National Code Title Type
ODX18 PSPGEN125 Support workplace coaching and mentoring Unit of competency