Unit of competency Outline

Date retreived
22/07/2026 10:37 PM AWST

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Support workplace coaching and mentoring

Support workplace coaching and mentoring

Unit of competency
National Code
PSPGEN125
State Code
ODX18
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/04/2022
View on TGA
State Implementation and Classification
Approved Date
08/07/2022
Field of Education
080303 - Human Resource Management
Original Release Date
08/07/2022
Nominal Hours
45
Description
This unit describes the performance outcomes, skills and knowledge required to promote and support coaching and mentoring in an organisation. This unit applies to those working in generalist and specialist roles within the public sector. Those undertaking this unit work independently performing complex tasks in a range of familiar contexts.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop coaching and mentoring strategy.
  • 1.1. Research the potential for coaching and mentoring within the organisation.
  • 1.2. Develop a coaching and mentoring framework for the organisation.
  • 1.3. Promote benefits of coaching and mentoring, ensuring consistency with organisational policies and procedures.
  • 1.4. Establish ground rules for coaching and mentoring in the organisation.
  • 1.5. Develop timelines for the implementation of the strategy.
  • 1.6. Seek organisational support and resources for the strategy.
2. Establish a coaching and mentoring framework.
  • 2.1. Identify coaching and mentoring models to suit organisational needs.
  • 2.2. Arrange training for those interested in being coaches, coached, mentors or mentored.
  • 2.3. Develop and monitor the requirements of coaching and mentoring agreements.
  • 2.4. Identify the stages in coaching and mentoring relationships and ensure flexibility in the framework.
  • 2.5. Formalise protocols for matching participants and dealing with difficulties, disputes and grievances.
3. Implement and support coaching and mentoring.
  • 3.1. Promote the value of coaching and mentoring in the organisation.
  • 3.2. Identify opportunities for mentoring and coaching and communicate to interested parties.
  • 3.3. Use internal and external networks to support coaching and mentoring.
  • 3.4. Suggest techniques and practices for resolving differences without damaging relationships.
4. Monitor coaching and mentoring arrangements.
  • 4.1. Encourage people involved in coaching and mentoring to identify opportunities for improvement and innovation.
  • 4.2. Evaluate and implement recommendations made for improvements in the strategy.
5. Consolidate opportunities for further coaching and mentoring.
  • 5.1. Recognise and acknowledge positive contributions of individuals to coaching and mentoring arrangements.
  • 5.2. Celebrate and reward positive changes created through coaching and mentoring arrangements.
  • 5.3. Identify and promote ongoing opportunities for coaching and mentoring.
No information
No information
Replaces
State Code National Code Title Type
AWV55 PSPGEN048 Support workplace coaching and mentoring Unit of competency