Unit of competency Outline

Date retreived
22/07/2026 10:06 PM AWST

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Administer government service delivery requirements

Administer government service delivery requirements

Unit of competency
National Code
PSPGSD014
State Code
ODX30
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/04/2022
View on TGA
State Implementation and Classification
Approved Date
08/07/2022
Field of Education
080313 - Public And Health Care Administration
Original Release Date
08/07/2022
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to administer government service offers, agreements and records. This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context. Those undertaking this unit work independently, performing routine tasks in a range of familiar contexts.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Administer service offers or agreements.
  • 1.1. Identify and act on the need for assistance to applicant.
  • 1.2. Identify and explain service offer and mutual obligations, rights and responsibilities associated with government service delivery to applicant.
  • 1.3. Ensure delivery of services matches the circumstances and government service delivery legislation, policy, procedures and protocols.
2. Review service offers or agreements.
  • 2.1. Review service offer decisions as indicated by new information or circumstances.
  • 2.2. Process appeals against service offer decisions in accordance with appeals procedures.
  • 2.3. Identify and negotiate ongoing resources and support required to progress the service offer.
  • 2.4. Update records to reflect changes in circumstances.
3. Review and update government service delivery records.
  • 3.1 Review service delivery records for accuracy and currency.
  • 3.2. Record and update information about individuals’ needs as circumstances change.
  • 3.3. Update information systems and records about services provided to individuals.
  • 3.4. Protect the privacy and security of personal information and records.
No information
No information
Replaces
State Code National Code Title Type
AWV14 PSPGSD002 Administer government service delivery requirements Unit of competency
State Code National Code Title Type
BHO9 PSP40122 Certificate IV in Government Qualification