Unit of competency Outline

Date retreived
22/07/2026 5:45 AM AWST

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Administer government service delivery requirements

Administer government service delivery requirements

Unit of competency
National Code
PSPGSD002
State Code
AWV14
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/03/2016
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080313 - Public And Health Care Administration
Original Release Date
21/07/2016
Nominal Hours
30
Description
This unit describes the skills required to administer government service offers, agreements and records. It includes reviewing service offers or agreements, and reviewing and updating records.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently, performing routine tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Administer service offers or agreements
  • 1.1 Identify and act on the need for assistance.
  • 1.2 Identify and explain mutual obligations, rights and responsibilities associated with government service delivery.
  • 1.3 Ensure delivery of services matches the circumstances.
2. Review service offers or agreements
  • 2.1 Review service offer decisions as required.
  • 2.2 Process appeals against service offer decisions.
  • 2.3 Identify and negotiate ongoing resources and support required to progress the service offer.
  • 2.4 Update records to reflect changes in circumstances.
3. Review and update government service delivery records
  • 3.1 Review service delivery records for accuracy and currency.
  • 3.2 Record and update information about individuals’ needs as circumstances change.
  • 3.3 Update information systems and records related to services provided to individuals.
  • 3.4 Protect the privacy and security of personal information and records.
No information
No information
Replaces
State Code National Code Title Type
C8134 PSPGSD402A Administer government service delivery requirements Unit of competency
Replaced By
State Code National Code Title Type
ODX30 PSPGSD014 Administer government service delivery requirements Unit of competency
State Code National Code Title Type
AZX9 PSP40116 Certificate IV in Government Qualification
BDK5 DEF40317 Certificate IV in Psychological Support Qualification