Unit of competency Outline
Date retreived
22/07/2026 5:45 AM AWST
22/07/2026 5:45 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Administer government service delivery requirements
Administer government service delivery requirements
Unit of competency
National Code
PSPGSD002
PSPGSD002
State Code
AWV14
AWV14
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080313 - Public And Health Care Administration
Original Release Date
21/07/2016
Nominal Hours
30
Description
This unit describes the skills required to administer government service offers, agreements and records. It includes reviewing service offers or agreements, and reviewing and updating records.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently, performing routine tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Administer service offers or agreements
- 1.1 Identify and act on the need for assistance.
- 1.2 Identify and explain mutual obligations, rights and responsibilities associated with government service delivery.
- 1.3 Ensure delivery of services matches the circumstances.
2. Review service offers or agreements
- 2.1 Review service offer decisions as required.
- 2.2 Process appeals against service offer decisions.
- 2.3 Identify and negotiate ongoing resources and support required to progress the service offer.
- 2.4 Update records to reflect changes in circumstances.
3. Review and update government service delivery records
- 3.1 Review service delivery records for accuracy and currency.
- 3.2 Record and update information about individuals’ needs as circumstances change.
- 3.3 Update information systems and records related to services provided to individuals.
- 3.4 Protect the privacy and security of personal information and records.
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C8134 | PSPGSD402A | Administer government service delivery requirements | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| ODX30 | PSPGSD014 | Administer government service delivery requirements | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZX9 | PSP40116 | Certificate IV in Government | Qualification |
| BDK5 | DEF40317 | Certificate IV in Psychological Support | Qualification |