Unit of competency Outline
Date retreived
23/07/2026 12:45 AM AWST
23/07/2026 12:45 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Undertake system administration
Undertake system administration
Unit of competency
National Code
ICTTEN6042A
ICTTEN6042A
State Code
D3494
D3494
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
12/06/2014
Nominal Hours
120
Description
This unit describes the performance outcomes, skills and knowledge required to conduct system administration to maintain the integrity of network support systems and software.The unit applies to both system platforms and applications of computer systems including local area networks (LAN) and wide area networks (WAN).Computer-based networks such as call centres, billing centres, customer records, internet protocol (IP) based media content managers for internet protocol TV (IPTV) and web sites all require efficient system administration to maintain a viable network. System administration involves proactive maintenance, providing application support, creating and deleting user accounts and special investigations.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Undertake proactive maintenance of system
- 1.1. Prepare methodology to undertake platform data base optimisation and administration effectively
- 1.2. Produce a cost benefit analysis of database optimisation schedule to evaluate the effective return on investment (RoI) benefit to the organisation
- 1.3. Produce training instructions for new users on methodology to ensure effective database optimisation and administration
- 1.4. Interrogate and monitor system platforms to determine error logs, aging time on processes, data basechecks and system loadings
- 1.5. Notify appropriate personnel of problems with advice and guidance on likely solutions
- 1.6. Conduct measurementsof the system from a user perspective on response times and initiate investigations on problem where specifications are not being met
- 1.7. Assess availability of data storage space and initiate appropriate action where required
- 1.8. Develop procedures for system backup and restoration, review for efficiency of operation and amend where required
2. Provide application support to system users
- 2.1. Produce a set of procedures for formal meetings with users on a regular basis for effectiveness to discuss user issues and provide support
- 2.2. Set up a user support network to provide responsive system administration to users on an ongoing basis as critical issues arise
3. Create and delete user accounts
- 3.1. Create a hierarchical user profiling system to manage user accounts effectively according to enterprise policy
- 3.2. Establish and monitor security procedures relating to access according to policy
- 3.3. Assess grounds for deletion of user accounts and determine necessary action
4. Undertake special investigations
- 4.1. Evaluate request for investigation to determine detail of action required
- 4.2. Prepare activity plan including timelines, specific goals, investigative team and resources required to conduct the investigation
- 4.3. Conduct investigation methodically according to plan and record the findings
- 4.4. Analyse findings and prepare and forward reports, including recommendations to the requesting body
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Methodology may include:
implementation
logical design
scoping
technical optimisation.
Optimisation refers to:
steps:
add indexes
combine tables
de-normalise
sort
store derived data
use ranges.
Administration includes:
administer users
awareness of database security
awareness of net and shared services
control database
create database
install database software
manage database interfaces
manage schema objects and data
manipulate storage structures
monitor and resolve lock conflicts
perform database backup
perform database recovery
performance monitoring
proactive maintenance.
Cost benefit analysis indicators include:
benefit cost ratio (BCR)
net benefit
net present value (NPV)
present value of benefits (PVB)
present value of costs (PVC)
System platforms may include:
Command post
HP open view
Oracle
SUN Operating system
UNIX
Windows 2000
Windows NT.
Data base checks refer to:
use of system resources, such as:
central processing unit (CPU)
internal and external hard drives
mesh networks
RAM
server farms
servers.
Problems may include:
authorisations
backups
CPU usage time
data retrieval
flaky sectors on hard drive
lockups
logons
security breaches.
Measurements of the system may refer to:
simulated or live environment
dummy loading of data to measure response in various situations, such as adding new customers to an existing data base.
Specifications refer to:
speed of response and applications
vendor or platform and application specific.
Data storage may include:
software and hardware variations
software redesign
storage area networks (SAN)
storage rearrangements.
User support network may include:
email for logging issues
helpdesk for routine user support
hotline for critical system support
Wiki for collaborative and interactive user network and support.
User profiling system may include:
allocation of users to specific groups
creation of customer user groups
creation of system access levels
creation of user profiles.
Security may include:
encryption
firewall
logons with username and password
PINs
session initiation protocol (SIP).
Request for investigation may include:
accessibility
availability
bandwidth allocation
data rate
filtering
network congestion
performance of platform
performance of platform application
remote access using virtual private network(VPN)
uploads and downloads.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Methodology may include:
implementation
logical design
scoping
technical optimisation.
Optimisation refers to:
steps:
add indexes
combine tables
de-normalise
sort
store derived data
use ranges.
Administration includes:
administer users
awareness of database security
awareness of net and shared services
control database
create database
install database software
manage database interfaces
manage schema objects and data
manipulate storage structures
monitor and resolve lock conflicts
perform database backup
perform database recovery
performance monitoring
proactive maintenance.
Cost benefit analysis indicators include:
benefit cost ratio (BCR)
net benefit
net present value (NPV)
present value of benefits (PVB)
present value of costs (PVC)
System platforms may include:
Command post
HP open view
Oracle
SUN Operating system
UNIX
Windows 2000
Windows NT.
Data base checks refer to:
use of system resources, such as:
central processing unit (CPU)
internal and external hard drives
mesh networks
RAM
server farms
servers.
Problems may include:
authorisations
backups
CPU usage time
data retrieval
flaky sectors on hard drive
lockups
logons
security breaches.
Measurements of the system may refer to:
simulated or live environment
dummy loading of data to measure response in various situations, such as adding new customers to an existing data base.
Specifications refer to:
speed of response and applications
vendor or platform and application specific.
Data storage may include:
software and hardware variations
software redesign
storage area networks (SAN)
storage rearrangements.
User support network may include:
email for logging issues
helpdesk for routine user support
hotline for critical system support
Wiki for collaborative and interactive user network and support.
User profiling system may include:
allocation of users to specific groups
creation of customer user groups
creation of system access levels
creation of user profiles.
Security may include:
encryption
firewall
logons with username and password
PINs
session initiation protocol (SIP).
Request for investigation may include:
accessibility
availability
bandwidth allocation
data rate
filtering
network congestion
performance of platform
performance of platform application
remote access using virtual private network(VPN)
uploads and downloads.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
provide methodology for system maintenance
produce cost benefit analysis and training for database optimisation and administration
conduct system measurements
develop support processes for system users
manage user accounts and security procedures
investigate potential system administration problems and make recommendations.
Context of and specific resources for assessment
Assessment must ensure:
a network for maintenance and analysis of special investigations
equipment and systems manuals, specifications and enterprise policy.
Method of assessment
The following assessment method is appropriate for this unit:
direct observation of the candidate undertaking system measurements and investigations
direct observation of the candidate providing application support, and creating and deleting user accounts
review of reports and recommendations completed by the candidate for special investigations
oral or written questioning to assess knowledge required to prepare methodology for system maintenance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTNPL6046A Undertake network performance analysis
ICTTEN6043A Undertake network traffic management
ICTTEN6044A Coordinate fault rectification and restoration of service following network outages
ICTTEN6045A Implement planned network changes with minimal impact to the customer.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
provide methodology for system maintenance
produce cost benefit analysis and training for database optimisation and administration
conduct system measurements
develop support processes for system users
manage user accounts and security procedures
investigate potential system administration problems and make recommendations.
Context of and specific resources for assessment
Assessment must ensure:
a network for maintenance and analysis of special investigations
equipment and systems manuals, specifications and enterprise policy.
Method of assessment
The following assessment method is appropriate for this unit:
direct observation of the candidate undertaking system measurements and investigations
direct observation of the candidate providing application support, and creating and deleting user accounts
review of reports and recommendations completed by the candidate for special investigations
oral or written questioning to assess knowledge required to prepare methodology for system maintenance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTNPL6046A Undertake network performance analysis
ICTTEN6043A Undertake network traffic management
ICTTEN6044A Coordinate fault rectification and restoration of service following network outages
ICTTEN6045A Implement planned network changes with minimal impact to the customer.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWD01 | ICTTEN602 | Undertake system administration | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W817 | ICT60110 | Advanced Diploma of Optical Networks | Qualification |
| W818 | ICT60210 | Advanced Diploma of Telecommunications Network Engineering | Qualification |