Unit of competency Outline

Date retreived
22/07/2026 6:46 PM AWST

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Undertake system administration

Undertake system administration

Unit of competency
National Code
ICTTEN602
State Code
AWD01
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
05/07/2016
Nominal Hours
120
Description
This unit describes the skills and knowledge required to maintain the integrity of network support systems and software, for both system platforms and applications of computer systems, including local area networks (LAN) and wide area networks (WAN).It applies to individuals, working as system administration support officers for service providers and large organisations, who manage and administer networks and make recommendations for improved customer support.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Undertake proactive maintenance of system
  • 1.1 Prepare methodology to undertake platform database optimisation and administration effectively
  • 1.2 Produce a cost-benefit analysis of database optimisation schedule to evaluate the effective return on investment (RoI) benefit to the organisation
  • 1.3 Produce training instructions for new users on methodology to ensure effective database optimisation and administration
  • 1.4 Interrogate and monitor system platforms to determine error logs, aging time on processes, database checks and system loadings
  • 1.5 Notify appropriate personnel of problems and provide advice and guidance on likely solutions
  • 1.6 Conduct system measurements from a user perspective on response times, and initiate investigations on problems where specifications are not being met
  • 1.7 Assess availability of data storage space and initiate appropriate action where required
  • 1.8 Develop procedures for system backup and restoration, review for efficiency of operation and amend where required
2. Provide application support to system users
  • 2.1 Produce a set of procedures for formal meetings with users on a regular basis for effectiveness to discuss user issues and provide support
  • 2.2 Set up a user support network to provide responsive system administration to users on an ongoing basis as critical issues arise
3. Create and delete user accounts
  • 3.1 Create a hierarchical user profiling system to manage user accounts effectively according to enterprise policy
  • 3.2 Establish and monitor security procedures relating to access according to policy
  • 3.3 Assess grounds for deletion of user accounts and determine necessary action
4. Undertake special investigations
  • 4.1 Evaluate requests for investigation to determine detail of action required
  • 4.2 Prepare activity plan including timelines, specific goals, investigative team and resources required to conduct an investigation
  • 4.3 Conduct investigation methodically according to plan and record findings
  • 4.4 Analyse findings and prepare and forward reports, including recommendations to the requesting body
No information
No information
Replaces
State Code National Code Title Type
D3494 ICTTEN6042A Undertake system administration Unit of competency
Replaced By
State Code National Code Title Type
OCV93 ICTTEN614 Conduct network system optimisation and administration Unit of competency
State Code National Code Title Type
AZI7 ICT60615 Advanced Diploma of Telecommunications Network Engineering Qualification