Unit of competency Outline

Date retreived
22/07/2026 6:42 PM AWST

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Manage front of house services

Manage front of house services

Unit of competency
National Code
CUAFOH501
State Code
WI121
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
15/01/2016
View on TGA
State Implementation and Classification
Approved Date
21/05/2014
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
21/05/2014
Nominal Hours
90
Description
This unit describes the performance outcomes, skills and knowledge required to manage front of house services at venues during performances or events.Individuals who apply these skills are expected to display a high level of initiative, judgement and responsibility as they coordinate the set-up of venues prior to performances and manage on-site customer service.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Supervise the set-up of venues
  • 1.1 Liaise with relevant personnel and check that required front of house services have been arranged
  • 1.2 Check that all aspects of venue set-up, facilities and equipment minimise risk of injury to patrons and allow easy access for people with disabilities
  • 1.3 Take prompt action to rectify situations that could potentially disrupt services during operating hours
  • 1.4 Provide briefings, as required, to personnel prior to opening venues
  • 1.5 Open venues at scheduled opening times
2. Monitor front of house services
  • 2.1 Monitor the provision of services and take prompt action to resolve problems as they arise
  • 2.2 Take responsibility for the resolution of escalated problems or complaints
  • 2.3 Greet VIP patrons and provide special assistance as required
  • 2.4 Make clear and accurate public announcements as required
  • 2.5 Liaise with back of house to maximise quality of service to patrons
  • 2.6 Assist with the workflow of service personnel as required
  • 2.7 Ensure that all work is undertaken according to safety and security procedures
  • 2.8 Close and secure venue according to organisational procedures
3. Evaluate front of house services
  • 3.1 Complete and distribute documentation relating to service operation, including management reports
  • 3.2 Involve team members in evaluations of front of house services and modify procedures as required
  • 3.3 Contribute to evaluations of venue services and implement recommendations aimed at improving overall effectiveness of front of house services
No information
No information
Replaces
State Code National Code Title Type
D1650 CUEFOH06C Manage venue services Unit of competency
Replaced By
State Code National Code Title Type
OAO67 CUAFOH511 Manage front of house services Unit of competency