Unit of competency Outline
Date retreived
22/07/2026 6:36 AM AWST
22/07/2026 6:36 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Lead a manufacturing team using a balanced score card approach
Lead a manufacturing team using a balanced score card approach
Unit of competency
National Code
MSACMS405A
MSACMS405A
State Code
W8977
W8977
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
02/09/2009
Field of Education
080301 - Business Management
Original Release Date
02/09/2009
Nominal Hours
40
Description
This unit covers the knowledge and skills required to lead a team in a manufacturing organisation where a balanced score card approach is used.
Notes
Elements and Performance Criteria
1. Interpret balanced score card results.
- 1.1. Identify pattern(s) of performance shown on strategy map1.2. Identify actions indicated by score card results 1.3. Discuss results with team members and other relevant stakeholders1.4. Develop required actions with team members1.5. Develop implementation plans with team members1.6. Facilitate the implementation of required actions from developed plans1.7. Follow up on implementation to ensure it occurs as planned
2. Review key performance indicators (KPIs) in the balanced scorecard for the enterprise and the team
- 2.1. Relate team key performance indicators to strategy map/strategic objective2.2. Review the actions required by team members to meet each key performance indicator2.3. Compare current team actions to the optimal actions to achieve strategy2.4. Discuss with team modifications to key performance indicators which will better meet strategy2.5. Recommend amendments to key performance indicators to relevant personnel
3. Review reporting systems for balanced scorecard information
- 3.1. Review reports to ensure information needed by team and enterprise is available3.2. Review the mix of operational and strategic information to ensure it is appropriate to the needs of the team3.3. Review information provided for relevance and currency, and that it is meaningful and not excessive.3.4. Recommend improvements to reports and reporting system as appropriate
4. Lead improvement to team total performance
- 4.1. Compare actual total team performance with desired total performance using key performance indicators and other balanced scorecard information4.2. Discuss with team ways of improving total team performance4.3. Lead processes for improvement in team total performance.
The balanced scorecard is an approach to competitive manufacturing that sets out an enterprise's vision and strategy by establishing and measuring enterprise activity in a number of different perspectives in addition to the normal financial perspective. Other perspective areas are customer, environmental, internal business process and learning and growth. For each perspective area the balanced scorecard emphasises establishing and measuring performance (metrics)..
Actions indicated may include:
corrective action for poor results
confirming action for acceptable results
taking steps to ensure actions for good results are consistently maintained
changes to performance indicators or performance measurement
Actions indicated may include:
corrective action for poor results
confirming action for acceptable results
taking steps to ensure actions for good results are consistently maintained
changes to performance indicators or performance measurement
Overview of assessment requirements
Assessment should occur on the job in an environment where the balanced scorecard is being used to improve manufacturing performance.
What critical aspects of evidence is required to demonstrate competency in this unit?
Evidence of the use of a balanced score card should be available
In what context should assessment occur?
Assessment will need to occur in an organisation which is using or developing a balanced score card approach as a competitive manufacturing strategy
Are there any other units which could or should be assessed with this unit or which relate directly to this unit?
This unit could be assessed concurrently with other relevant units.
What method of assessment should apply?
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the elements, performance criteria, skills and knowledge. A holistic approach should be taken to the assessment.
Assessors should gather sufficient, fair, valid, reliable, authentic and current evidence from a range of sources. Sources of evidence may include direct observation, reports from supervisors, peers and colleagues, project work, samples, organisation records and questioning. Assessment should not require language, literacy or numeracy skills beyond those required for the unit.
The assessee will have access to all techniques, procedures, information, resources and aids which would normally be available in the workplace.
The method of assessment should be discussed and agreed with the assessee prior to the commencement of the assessment
What evidence is required for demonstration of consistent performance?
Generally use of a balanced score card at the team level over a period of time would be needed to generate sufficient evidence. It is unlikely that a single assessment event would provide sufficient evidence and project and portfolio approaches may be appropriate.
What are the specific resource requirements for this unit?
Access to an organisation using the balanced scorecard approach.
Assessment should occur on the job in an environment where the balanced scorecard is being used to improve manufacturing performance.
What critical aspects of evidence is required to demonstrate competency in this unit?
Evidence of the use of a balanced score card should be available
In what context should assessment occur?
Assessment will need to occur in an organisation which is using or developing a balanced score card approach as a competitive manufacturing strategy
Are there any other units which could or should be assessed with this unit or which relate directly to this unit?
This unit could be assessed concurrently with other relevant units.
What method of assessment should apply?
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the elements, performance criteria, skills and knowledge. A holistic approach should be taken to the assessment.
Assessors should gather sufficient, fair, valid, reliable, authentic and current evidence from a range of sources. Sources of evidence may include direct observation, reports from supervisors, peers and colleagues, project work, samples, organisation records and questioning. Assessment should not require language, literacy or numeracy skills beyond those required for the unit.
The assessee will have access to all techniques, procedures, information, resources and aids which would normally be available in the workplace.
The method of assessment should be discussed and agreed with the assessee prior to the commencement of the assessment
What evidence is required for demonstration of consistent performance?
Generally use of a balanced score card at the team level over a period of time would be needed to generate sufficient evidence. It is unlikely that a single assessment event would provide sufficient evidence and project and portfolio approaches may be appropriate.
What are the specific resource requirements for this unit?
Access to an organisation using the balanced scorecard approach.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WD515 | MSS403005A | Facilitate use of a Balanced Scorecard for performance improvement | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W525 | MSA41108 | Certificate IV in Competitive Manufacturing | Qualification |