Unit of competency Outline

Date retreived
22/07/2026 3:08 PM AWST

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Manage communication processes to define the dispute

Manage communication processes to define the dispute

Unit of competency
National Code
CHCMED413A
State Code
D2593
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
19/02/2010
Field of Education
090513 - Counselling
Original Release Date
19/02/2010
Nominal Hours
30
Description
DescriptorThis unit describes the knowledge and skills required for mediators to establish and manage the communication process to enable the parties to define the dispute
Notes
Elements and Performance Criteria
1. Establish communication protocols
  • 1.1 Check with parties that they are clear about what is going on, and respond to their queries
  • 1.2 Identify special communication needs of all stakeholders
  • 1.3 Negotiate with parties re prioritisation of issues for mediation
  • 1.4 Confirm the ground rules for the mediation process with all parties
2. Model communication skills to facilitate the mediation process
  • 2.1 As a mediator, present as a neutral and impartial process facilitator within the agency guidelines
  • 2.2 Demonstrate consistent accurate and clear communication with the parties and their representatives
  • 2.3 Acknowledge parties' feelings, concerns and views on relevant issues
  • 2.4 Regularly check parties' understanding of the proceedings
3. Define the dispute
  • 3.1 Involve parties in identifying and defining the dispute
  • 3.2 Establish common ground between the parties
  • 3.3 Describe the dispute using appropriate terms
  • 3.4 Define the dispute in terms of interests where appropriate
  • 3.5 Order, differentiate and prioritise issues
No information
No information
Replaces
State Code National Code Title Type
S3180 CHCMED403A Manage communication exchanges to define the dispute Unit of competency
Replaced By
State Code National Code Title Type
WC938 CHCMED413B Manage communication processes to define the dispute Unit of competency
No information