Unit of competency Outline
Date retreived
22/07/2026 3:46 PM AWST
22/07/2026 3:46 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Supervise work routines and staff performance
Supervise work routines and staff performance
Unit of competency
National Code
AHCWRK403A
AHCWRK403A
State Code
D7321
D7321
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
09/10/2014
Field of Education
080303 - Human Resource Management
Original Release Date
09/10/2014
Nominal Hours
40
Description
This unit covers the supervision of work routines and staff performance and defines the standard required to: assess staff capability against position descriptions; designate and communicate staff roles and responsibilities, including line management; develop work plans to achieve organisational targets and business objectives; provide training and mentoring for staff; implement strategies to foster teamwork and trust; negotiate with staff as part of dealing with conflict; monitor team and individual work performance and provide feedback to staff.
Notes
Elements and Performance Criteria
1. Communicate work roles
- 1.1. Roles and responsibilities of staff are clearly defined and documented.
- 1.2. Skills of staff are accurately identified and matched with available tasks and duties.
- 1.3. Requirements of jobs are clearly identified and communicated to personnel.
- 1.4. Information on activities is developed and provided to personnel.
- 1.5. Occupational Health and Safety (OHS) policy and procedural requirements for supervisors are effectively implemented.
2. Coordinate activities
- 2.1. Work activities are prioritised to ensure completion of tasks in accordance with available timelines.
- 2.2. Work plans are developed to establish targets and objectives of activities, and to define tasks and timelines.
- 2.3. Training and learning opportunities are identified and incorporated into work activities.
- 2.4. Supervisory and reporting responsibilities are clarified and maintained in line with organisational requirements.
- 2.5. Enterprise environmental policy and procedures for supervisors are effectively implemented.
3. Maintain effective working relations
- 3.1. Problems are recognised and addressed through discussion with work group.
- 3.2. Assistance is sought from work group members when difficulties arise in achieving allocated tasks
- 3.3. Discussion and information sharing is routinely used to communicate requirements of work activities through a participative approach.
- 3.4. Disagreements and conflicts are managed constructively using appropriate conflict management strategies.
4. Provide feedback
- 4.1. Feedback is clear, constructive and provided promptly to individuals to support achievement of outcomes.
- 4.2. Difficult situations are identified and negotiated to achieve results in line with organisational requirements.
- 4.3. Team and individual performances are monitored regularly to ensure personnel are able to achieve goals.
- 4.4. Supervisory structures and lines of reporting are maintained in accordance with organisational requirements.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole.
The people may include:
coaches
mentors
supervisors or managers
work colleagues with supervisory responsibilities.
The range statement relates to the unit of competency as a whole.
The people may include:
coaches
mentors
supervisors or managers
work colleagues with supervisory responsibilities.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
assess staff capability against position descriptions
designate and communicate staff roles and responsibilities, including line management
develop work plans to achieve organisational targets and business objectives
provide training and mentoring for staff
implement strategies to foster teamwork and trust
negotiate with staff as part of dealing with conflict
monitor team and individual work performance and provide feedback to staff.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
assess staff capability against position descriptions
designate and communicate staff roles and responsibilities, including line management
develop work plans to achieve organisational targets and business objectives
provide training and mentoring for staff
implement strategies to foster teamwork and trust
negotiate with staff as part of dealing with conflict
monitor team and individual work performance and provide feedback to staff.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S2766 | RTC4908A | Supervise work routines and staff performance | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BAS43 | AHCWRK403 | Supervise work routines and staff performance | Unit of competency |