Unit of competency Outline
Date retreived
23/07/2026 1:00 AM AWST
23/07/2026 1:00 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage complex return to work cases
Manage complex return to work cases
Unit of competency
National Code
FNSPIM507
FNSPIM507
State Code
AWF20
AWF20
TGA Status
Replaced
Replaced
DTWD Status
Transition (Replaced)
Transition (Replaced)
State Implementation and Classification
Approved Date
12/05/2016
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
12/05/2016
Nominal Hours
35
Description
This unit describes the skills and knowledge required to analyse barriers to and approaches for managing complex return to work (RTW) cases within an organisation.It applies to individuals who have well developed communication and organisational skills and a broad knowledge base of the sector. They make judgements regarding recommended actions and the management of injured persons returning to work in the organisation.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Analyse factors, barriers and strategies for managing complex RTW cases
- 1.1 Identify the factors and barriers that contribute to a complex RTW case
- 1.2 Identify and analyse the impact and interplay of injuries, pre-existing conditions and secondary conditions on the case
- 1.3 Identify mechanisms to support injured persons available within the organisation
- 1.4 Determine situations where early intervention or changes to RTW management are required
- 1.5 Determine the most appropriate support strategy for particular issues and complexities including mental health and serious injury
2. Develop an individually tailored injury management plan to overcome risks and barriers
- 2.1 Identify the needs of the injured person and any indicators of complex issues or risks
- 2.2 Seek advice from external specialists where required to assist in the development of a sustainable RTW plan for the injured person
- 2.3 Identify suitable duties, reasonable adjustments and area of work for the injured person based on identification of needs and advice from specialists if sought
- 2.4 Liaise with relevant team leader to determine a suitable RTW program for the injured person
- 2.5 Document a RTW plan identifying key duties, requirements, timeframes and expected outcomes
- 2.6 Communicate the RTW plan effectively to all stakeholders adhering to health privacy principles
3. Monitor progress of RTW plan and review management of risk factors
- 3.1 Use organisational tools to manage the RTW plan
- 3.2 Liaise regularly with the team leader and injured person to monitor progress toward outcomes
- 3.3 Proactively identify and manage any barriers, emerging conflicts or issues relating to the RTW plan
- 3.4 Communicate sensitively with injured person to minimise confusion and concerns
- 3.5 Review early intervention strategy and make changes as required
- 3.6 Work in a coordinated manner with the injured person, team leader and other stakeholders to develop solutions or options for future action to attain outcomes
- 3.7 Escalate issues that cannot be resolved within own work role to appropriate personnel
No information
No information
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OCZ22 | FNSPIM517 | Manage complex return to work cases | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZH8 | FNS51915 | Diploma of Personal Injury and Disability Insurance Management | Qualification |