Unit of competency Outline

Date retreived
22/07/2026 12:11 PM AWST

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Develop a Balanced Scorecard

Develop a Balanced Scorecard

Unit of competency
National Code
MSS405006
State Code
BAK01
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080301 - Business Management
Original Release Date
08/08/2016
Nominal Hours
40
Description
This unit of competency covers the skills and knowledge needed to develop or improve a Balanced Scorecard and facilitate its use for reporting and improving operational performance in an organisation. The unit covers the development of key performance indicators (KPIs) and type of metrics for a Balanced Scorecard but does not include the technical skills for related information technology (IT) skills.This unit has a strong emphasis on providing leadership in implementation, determining required performance measures and requires an ability to test the validity of performance measuring and reporting processes.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Develop strategy map for Balanced Scorecard operation
  • 1.1 Develop strategic objectives of an organisation in consultation with stakeholders.
  • 1.2 Check strategic goals and objectives include those which make the organisation unique.
  • 1.3 Check with employees and customers that strategic objectives address real issues and problems.
  • 1.4 Categorise strategic objectives into the major perspectives of financial, customer, process, innovation and learning, and growth.
  • 1.5 Add additional required perspectives and associated strategic goals and objectives.
  • 1.6 Map strategic objectives showing cause/effect flows.
  • 1.7 Validate strategy map with stakeholders.
2 Develop KPIs
  • 2.1 Identify possible KPIs for each strategic objective.
  • 2.2 Identify/develop appropriate metrics for each KPI.
  • 2.3 Agree target KPI levels.
  • 2.4 Check measures and KPIs encourage the behaviours required to meet the total performance goals and objectives.
3 Develop reporting systems
  • 3.1 Identify strategic and operational drivers.
  • 3.2 Align KPIs to strategic and operational drivers.
  • 3.3 Develop reporting structures which align responsibilities with reported information.
  • 3.4 Arrange for data to be collected and Balanced Scorecard reports to be generated and distributed.
  • 3.5 Arrange for reporting against strategy map.
4 Implement a Balanced Scorecard strategy
  • 4.1 Analyse pattern of performance as revealed by strategy map.
  • 4.2 Determine causes of poor performance as displayed by the Balanced Scorecard.
  • 4.3 Take action to improve total performance.
No information
No information
Replaces
State Code National Code Title Type
WD550 MSS405006A Develop a Balanced Scorecard Unit of competency
Replaced By
State Code National Code Title Type
OEQ89 MSS405019 Develop a Balanced Scorecard Unit of competency