Unit of competency Outline

Date retreived
22/07/2026 3:20 PM AWST

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Develop a Balanced Scorecard

Develop a Balanced Scorecard

Unit of competency
National Code
MSS405019
State Code
OEQ89
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/05/2023
Field of Education
080301 - Business Management
Original Release Date
03/05/2023
Nominal Hours
40
Description
This unit describes the skills and knowledge required to develop or improve a Balanced Scorecard and facilitate its use for reporting and improving operational performance in an organisation. The unit covers the development of key performance indicators (KPIs) and type of metrics for a Balanced Scorecard but does not include the technical skills for related information technology (IT) skills. This unit applies to any process or organisation that is implementing a Balanced Scorecard approach. This unit applies to managers, technical specialists or similar roles who apply some leadership in implementing strategy, determining required performance measures and testing the validity of performance measuring and reporting processes.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Develop strategy map for Balanced Scorecard operation
  • 1.1 Develop strategic objectives of an organisation in consultation with stakeholders
  • 1.2 Check strategic goals and objectives include those which make the organisation unique
  • 1.3 Consult with employees and customers to confirm strategic objectives address real issues and problems or amend as needed
  • 1.4 Categorise strategic objectives into the major perspectives of financial, customer, process, innovation and learning, and growth
  • 1.5 Add perspectives to accommodate any strategic goals and objectives that do not fit major perspectives
  • 1.6 Map strategic objectives showing cause/effect flows
  • 1.7 Validate or amend strategy map with input from stakeholders
2. Develop KPIs
  • 2.1 Identify possible KPIs and metrics for each strategic objective
  • 2.2 Consult with stakeholders to evaluate impact of possible KPIs on behaviours required to meet the total performance goals and objectives
  • 2.3 Facilitate agreement on KPIs, metrics and target KPI levels
3. Develop reporting systems
  • 3.1 Identify strategic and operational drivers
  • 3.2 Identify alignment of KPIs to strategic and operational drivers
  • 3.3 Develop reporting structures which align responsibilities with reported information
  • 3.4 Develop processes for data collection and generation and distribution of Balanced Scorecard and strategy map reports
4. Implement a Balanced Scorecard strategy
  • 4.1 Analyse pattern of performance as revealed by strategy map
  • 4.2 Determine causes of poor performance as displayed by the Balanced Scorecard
  • 4.3 Take action to improve total performance
No information
No information
Replaces
State Code National Code Title Type
BAK01 MSS405006 Develop a Balanced Scorecard Unit of competency