Elements and Performance Criteria

Work areas may include:

counters

floors

benches

sinks

preparation areas

personal service areas

displays

storage areas

point of sale areas and point of sale terminals

fixtures

other working surfaces.

Workplace policies and procedures may include policies and procedures in regard to:

housekeeping practices

personal hygiene

maintenance and storage of cleaning equipment

use and storage of cleaning chemicals.

Legislative requirements may include:

waste removal

environmental protection

transport, storage and handling of goods

hazardous substances and dangerous goods

labeling of workplace substances

occupational health and safety with particular reference to:

manual handling

care and protection of operator when using cleaning products

workplace hazards.

Appropriate personnel may include:

manager

senior operator

team leader

colleague.

Unsafe areas may include:

spills

wet areas

sharp edges

loose wiring

floors (hair and water).

Critical aspects for assessment and evidence required to demonstrate competency in this unit
consistent application of cleaning and setting up of work/service areas
consistent application of safe work practices in the operation and maintenance of a range of cleaning and housekeeping equipment according to:
workplace policies and procedures
occupational health and safety legislation, regulations and codes of practice
industry codes of practice
manufacturer's instructions and design specifications
consistent application of workplace housekeeping programs and routines, including reporting faults and problems to relevant personnel
the ability to complete tasks in set timeframes.

Context of assessment
For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by the assessor and/or the technical expert working in partnership with the assessor. The technical expert may include the hairdresser and/or an experienced person at the workplace.
Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace. For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Specific resources for assessment
Competency for this unit should be assessed through access to:
relevant documentation, such as workplace policy and procedures manuals
work areas or simulated work areas.

Relationship to other units
In the context of an assessment-only and/or a training delivery and assessment pathway, all units that relate to a job function can be integrated for assessment purposes.
none.
WRHCS205A Follow personal health and safety routines at work
WRHWP201A Assist colleagues providing multiple salon services as a team member.

Method of assessment
The following methods of assessment are suggested.
Observation of the learner performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate his/her handling of a range of contingencies. Tasks may include:
preparing work areas for specific services
maintaining a point of sale area
using and maintaining cleaning equipment.
Third-party reports from a workplace supervisor.
Written questions regarding workplace procedures and occupational and health and safety requirements.

Evidence required for demonstration of consistent performance
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Communicating ideas and information
Reporting faults or problems to relevant personnel involves the communication of ideas and information. (1)

Collecting analysing and organising information
Following workplace policies and procedures when cleaning work areas requires information to be collected, analysed and organised. (1)

Planning and organising activities
Cleaning work areas in set timeframes and without interruption to client service requires activities to be planned and organised. (1)

Working with others and in teams
Carrying out routine procedures and reporting to relevant personnel may require teamwork. (1)

Using mathematical ideas and techniques
Measuring out cleaning and disinfecting chemicals may require mathematical ideas and techniques. (1)

Solving problems
Cleaning particular areas may require problem solving skills. (1)

Using technology
Operating a range of cleaning equipment may require technology. (1)