Elements and Performance Criteria

The Range Statement provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to

Store policies and procedures in regard to:
strategic planning

Mission statements may be:
formal
informal
communicated verbally
communicated in writing

Store mission and values may include:
customer relationships
supplier relationships
legal requirements
occupational health and safety
equal opportunity
ethics
employment
human relations
training
environment

Strategies, targets and action plans may include:
technology
time management
standards of work
quality
quantity
human relations, personal development
legal issues
internal/external operating environments
implementation of policies and procedures
development and communication of ideas
development of product and service provision
problem solving
financial control and accounting
profits
management systems
inventory control
loss preventio

The following components of the evidence guide relate directly to the performance criteria and the Range Statement for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate:

Interprets, communicates and implements store's mission statement.
Collaboratively develops team objectives reflecting the store's mission statement.
Collaboratively develops strategies for achieving team objectives.
Collaboratively develops effective action plans to implement strategies, including targets, standards and implementation methods.

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:


Knowledge of:

Store policies and procedures in regard to:
strategic planning
Store purpose and values
Store mission statement
Internal and external operating environment
Principles and techniques in strategic planning

Skills in:

Analysing, implementing and evaluating plans
Presenting reports
Consultative processes
Group presentation
Literacy skills in regard to:
documenting strategic plans

Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.

The candidate will be required to:

Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.
Unit WRRPL2B can be assessed with other units which make up a particular job function.

Evidence Gathering Methods

Evidence should include products, processes and procedures from the workplace context. Evidence might include:

Observation of the person in the workplace
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge

Resources Required
A retail work environment
Relevant documentation, such as:
strategic plans
store mission statement
stores value statement
information on the internal and external operating environment
Access to a team

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
Communicating ideas and information
By communicating and interpreting the mission statement with team members. (3)

Collecting analysing and organising information
Information should be collected from team members and analysed to develop objectives and targets. (3)

Planning and organising activities
Active consultation with team members and management requires planning and organising of activities. (3)

Working with others and in teams
Strategic plans should be set in collaboration with the team, therefore effective team work is required. (3)

Using mathematical ideas and techniques
This skill may not be applicable to this unit. (0)

Solving problems
Designing action plans will require problem solving skills in regard to resources or implementation. (3)

Using technology
This skill may not be applicable to this unit. (0)