Unit of competency Outline

Date retreived
22/07/2026 8:53 AM AWST

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Provide consultancy and technical support in the customer premises equipment sector

Provide consultancy and technical support in the customer premises equipment sector

Unit of competency
National Code
ICTTEN501
State Code
AWD19
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
031307 - Communications Technologies
Original Release Date
05/07/2016
Nominal Hours
120
Description
This unit describes the skills and knowledge required to provide advice to clients wishing to install or upgrade telecommunications equipment on their premises.It applies to individuals who help organisations deploy converging technologies integrating data, wireless, optical and internet protocol (IP) networks within a customer premises in domestic, commercial or industrial installations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan to provide consultancy and technical support in the CPE sector
  • 1.1 Obtain consultancy requirements from client
  • 1.2 Establish relationship with industry experts to maintain currency with latest industry innovations in the customer premises’ equipment (CPE) sector
  • 1.3 Access sources of product and technical information relating to change and innovation
  • 1.4 Access and evaluate latest data relating to change and innovation in the CPE sector for company use within an appropriate timeframe
2. Assess customer needs
  • 2.1 Develop knowledge and understanding of the client’s business to provide an accurate solution according to requirements
  • 2.2 Investigate communication requirements including networks, based on business needs and demands
  • 2.3 Ascertain client’s physical and financial parameters
  • 2.4 Present reports and recommendations within client’s timeframes
3. Provide consultancy and expert advice
  • 3.1 Provide timely and accurate expert consultancy and advice to company staff and clients
  • 3.2 Provide communication solutions that meet client’s requirements and relevant legislation, codes, regulations and standards
  • 3.3 Provide alternative solutions for clients where their needs cannot be better met in an innovative way
  • 3.4 Provide a report on advice and solutions that match both the physical and financial demands of the client
  • 3.5 Consult with client for an agreed solution
4. Control and manage product and technical information
  • 4.1 Provide all relevant personnel with the latest product and technical information
  • 4.2 Monitor the information flow process to ensure appropriate personnel have access to the latest data
  • 4.3 Provide the client with final consultancy reports and recommendations
No information
No information
Replaces
State Code National Code Title Type
D3476 ICTTEN5024A Provide consultancy and technical support in the customer premises equipment sector Unit of competency
Replaced By
State Code National Code Title Type
OBS44 ICTSAS527 Manage client problems Unit of competency