Unit of competency Outline

Date retreived
22/07/2026 10:31 AM AWST

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Promote client compliance

Promote client compliance

Unit of competency
National Code
PSPREG004
State Code
AWT89
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080313 - Public And Health Care Administration
Original Release Date
21/07/2016
Nominal Hours
20
Description
This unit describes the skills required to promote client compliance. It includes advising and assisting clients to comply with legislation or standards and implementing communication strategies to improve compliance.This unit applies to those working in public sector roles conducting regulatory activities. The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently as part of a team, performing routine tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Advise and assist clients to comply with legislation or standards
  • 1.1 Confirm client needs, expectations, attitudes and current level of knowledge.
  • 1.2 Identify and manage risks related to possible confrontations.
  • 1.3 Provide advice to client's that is current, prompt and meets the specific needs of clients in its range, depth and form of presentation.
  • 1.4 Seek feedback on clients' levels of understanding and use additional information or explanation to clarify issues if required.
  • 1.5 Provide information to promote the benefits of compliance and the consequences of non-compliance.
  • 1.6 Advise clients of processes and timelines when interpretation and/or advice from others is needed for complex matters.
2. Implement communication strategies to improve compliance
  • 2.1 Tailor communication strategies to the audience and the context.
  • 2.2 Apply presentation standards in accordance with the needs of clients.
  • 2.3 Highlight community rights and responsibilities and avenues for public redress under legislation or standards, when applicable.
  • 2.4 Use conflict resolution techniques if necessary and protect the safety of self and others.
  • 2.5 Adjust content and presentation of communication strategies in response to feedback gathered from a range of clients.
No information
No information
Replaces
State Code National Code Title Type
C8270 PSPREG402C Promote client compliance Unit of competency