Unit of competency Outline
Date retreived
23/07/2026 7:19 AM AWST
23/07/2026 7:19 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Facilitate a coordinated approach to client care
Facilitate a coordinated approach to client care
Unit of competency
National Code
HLTMAMP407B
HLTMAMP407B
State Code
D8325
D8325
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
05/08/2014
Field of Education
060301 - General Nursing
Original Release Date
05/08/2014
Nominal Hours
30
Description
DescriptorThis competency unit describes the knowledge and skills required to assist health practitioners to manage the health of the medical practice client population in collaboration with other service providers where required
Notes
Elements and Performance Criteria
1. Provide instruction and information to clients
- 1.1 Instruct and inform clients as per doctors request, ensuring consistency of message
- 1.2 Adhere to scope of own medical assisting role
- 1.3 Apply effective communication techniques
- 1.4 Check and ensure currency of information given
2. Follow up clients as per practice protocols and doctor's instructions
- 2.1 Recall clients as per practice protocols and doctor's instructions
- 2.2 Manage the medical practice reminder system
- 2.3 Monitor "did not attend" clients and follow up appropriately
- 2.4 Identify critical client appointments and follow up according to practice protocols if clients fails to attend
- 2.5 Document correspondence with and with regard to clients
3. Exchange information among providers effectively and appropriately
- 3.1 Ensure information exchange, including methods, adheres to legislative requirements as well as industry standards
- 3.2 Facilitate participation in programs designed to support information exchange
- 3.3 Follow up missing information, such as discharge summaries, test results
4. Facilitate multi-disciplinary approach to client care
- 4.1 Gather information related to local service providers and health care programs and maintain its currency
- 4.2 Ensure service provider and health care program information is readily available to doctors and others in the practice
- 4.3 Contact appropriate service provider and organise required care as per doctor's request
- 4.4 Coordinate case discussions amongst providers, when required
- 4.5 Complete required paperwork or documentation for referral as per doctor's request
- 4.6 Instruct clients appropriately
5. Extract information from practice database to facilitate optimal care
- 5.1 Respond to doctor's request for information from practice database regarding specific clients or entire practice client population
- 5.2 Extract data and check for accuracy
- 5.3 Assist with data interpretation and analysis, if required
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Providing information may include confirming client understanding of:
Client education
Use of medical equipment or supplies
Information provided by health care practitioner about procedures
Correct preparation for diagnostic testing
Where to go for certain tests or treatment
Information about self-management for chronic disease
Preventative care and health promotion
Recall may include:
Follow up of abnormal results
Clients on recalled medication or other treatment
Did not attend may include:
Non-attendance to practice
Non-attendance to external service
Methods of information exchange may include:
Client held/transferred records
Post
Secure fax
Electronic
Facilitate participation may include:
Researching available options and requirements
Assessing feasibility of involvement
Determining costs and benefits of involvement
Recommending involvement to appropriate personnel
Gather information may include:
Service and specialist directory books
On-line or web-based service and specialist directories
Computer databases
Information sheets
Information may include:
Who the service providers are and key contacts
Who is eligible for their services
How to access their services
The required elements of a referral
Programs may include:
Government incentive programs
Chronic disease self-management courses
Division programs
Home Medicines Review
Availability may include:
In hard copy
On the computer's database
Discussed at practice meetings
Organise required care may include:
Checking for client eligibility
Preparing paperwork
Submitting paperwork
Arranging times and locations for service(s)
Communicating information back to the doctor
Communicating information to the client
Request may include:
Lists of clients on particular medications
Lists of clients with certain health status
Lists of clients with certain treatment
Details of individual clients
Extract may include:
Manual chart review
Running reports using computer software
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Providing information may include confirming client understanding of:
Client education
Use of medical equipment or supplies
Information provided by health care practitioner about procedures
Correct preparation for diagnostic testing
Where to go for certain tests or treatment
Information about self-management for chronic disease
Preventative care and health promotion
Recall may include:
Follow up of abnormal results
Clients on recalled medication or other treatment
Did not attend may include:
Non-attendance to practice
Non-attendance to external service
Methods of information exchange may include:
Client held/transferred records
Post
Secure fax
Electronic
Facilitate participation may include:
Researching available options and requirements
Assessing feasibility of involvement
Determining costs and benefits of involvement
Recommending involvement to appropriate personnel
Gather information may include:
Service and specialist directory books
On-line or web-based service and specialist directories
Computer databases
Information sheets
Information may include:
Who the service providers are and key contacts
Who is eligible for their services
How to access their services
The required elements of a referral
Programs may include:
Government incentive programs
Chronic disease self-management courses
Division programs
Home Medicines Review
Availability may include:
In hard copy
On the computer's database
Discussed at practice meetings
Organise required care may include:
Checking for client eligibility
Preparing paperwork
Submitting paperwork
Arranging times and locations for service(s)
Communicating information back to the doctor
Communicating information to the client
Request may include:
Lists of clients on particular medications
Lists of clients with certain health status
Lists of clients with certain treatment
Details of individual clients
Extract may include:
Manual chart review
Running reports using computer software
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Method of assessment:
Assessment should involve written and/or oral examination as well as simulation, demonstration and production of simulated work samples
Students are also to be assessed during practice placement through supervisor reports, self-reflective journals and observation
Resource implications
Assessment requires access to:
scope of own medical assisting role
RACGP Standards for General Practices
practice protocols
applicable legislation
simulated database
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Method of assessment:
Assessment should involve written and/or oral examination as well as simulation, demonstration and production of simulated work samples
Students are also to be assessed during practice placement through supervisor reports, self-reflective journals and observation
Resource implications
Assessment requires access to:
scope of own medical assisting role
RACGP Standards for General Practices
practice protocols
applicable legislation
simulated database
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C9331 | HLTMAMP407A | Facilitate a coordinated approach to client care | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVB16 | HLTADM003 | Facilitate a coordinated approach to client care | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J095 | HLT43312 | Certificate IV in Medical Practice Assisting | Qualification |