Unit of competency Outline

Date retreived
22/07/2026 10:18 AM AWST

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Facilitate a coordinated approach to client care

Facilitate a coordinated approach to client care

Unit of competency
National Code
HLTADM003
State Code
AVB16
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
060301 - General Nursing
Original Release Date
22/01/2016
Nominal Hours
30
Description
This unit describes the skills and knowledge required to provide instructions and information to clients, pro-actively follow up clients and liaise with other service providers to support a coordinated care approach.This unit applies to individuals who assist and work under the delegation of health professionals.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Provide instruction and information to clients
  • 1.1 Adhere to scope of own role in providing medical information according to regulatory requirements
  • 1.2 Read information and check its currency and accuracy prior to provision of information to clients
  • 1.3 Instruct and inform clients as per health professional request, ensuring consistency of message
2. Follow up clients
  • 2.1 Recall clients as per practice protocols and health professional instructions
  • 2.2 Interpret and manage the medical practice reminder system according to procedures
  • 2.3 Monitor ‘did not attend’ clients and follow up appropriately
  • 2.4 Identify critical client appointments and follow up according to protocols if clients fails to attend
  • 2.5 Accurately record communication with, and in regard to, clients
3. Exchange information among providers
  • 3.1 Ensure information exchange, including methods, adheres to legislative requirements and industry standards
  • 3.2 Facilitate participation in programs designed to support information exchange
  • 3.3 Pro-actively identify and follow up missing information
4. Facilitate multi-disciplinary approach to client care
  • 4.1 Gather information about local service providers and health care programs and maintain its currency
  • 4.2 Make service provider and health care program information readily available to colleagues
  • 4.3 Liaise with other service providers and organise required care as per health professional request
  • 4.4 Coordinate case discussions amongst providers, when required
  • 4.5 Complete required paperwork or documentation for referral as per health professional request
  • 4.6 Provide complete and correct information to clients
No information
No information
Replaces
State Code National Code Title Type
D8325 HLTMAMP407B Facilitate a coordinated approach to client care Unit of competency
Replaced By
State Code National Code Title Type
OEI57 HLTADM010 Facilitate a coordinated approach to client care Unit of competency