Module Outline
Date retreived
22/07/2026 12:18 PM AWST
22/07/2026 12:18 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Service and Repair Customer Relations
Service and Repair Customer Relations
Module
National Code
ASR101
ASR101
State Code
87487
87487
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
17/06/1999
Field of Education
Nominal Hours
20
Description
To provide the learner with the knowledge and skills required to effectively determine customer needs, establish work requirements, communicate work outcomes and assess customer satisfaction in a service and repair enterprise.
No information
No information
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 4715 | 14510NSW | Certificate IV in Automotive Service and Repair (General Operations) | Accredited course |
| 4711 | 14511NSW | Certificate IV in Automotive Service and Repair (Service Management) | Accredited course |