Module Outline
Date retreived
22/07/2026 12:30 PM AWST
22/07/2026 12:30 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Help Desk Procedures
Help Desk Procedures
Module
National Code
ITD501
ITD501
State Code
69131
69131
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
14/12/1995
Field of Education
080509 - Public Relations
Nominal Hours
20
Description
To enable the learner to effectively carry out tasks and provide customer
service in a “help desk” situation.
service in a “help desk” situation.
No information
Evidence Guide
Internal Assessment 100%
The assessment methods appropriate for this module are:
- Role play
- Practical exercise
The assessment methods appropriate for this module are:
- Role play
- Practical exercise
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 9252 | 50283 | Diploma of Information Systems | Accredited course |
| 9615 | 4759 | Diploma of Information Technology | Accredited course |
| 3656 | 3447 | Certificate IV in Information Technology (User Support) | Accredited course |
| 6953 | 4249 | Certificate III in Local Government Operations | Accredited course |