Packaging Rules

12 units must be achieved:

7 core units
plus 5 elective units.

5 elective units may be selected from the elective units listed below or any other qualification at Diploma level within the FNS training package.

2 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate IV, Diploma or Advanced Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units of competency:
FNSCRD501A Respond to personal insolvency situations
FNSCRD504A Manage the credit relationship
FNSCRD505A Respond to corporate insolvency situations
FNSINC401A Apply principles of professional practice to work in the financial services industry
FNSORG401A Conduct individual work within a compliance framework
FNSORG502A Develop and monitor policy and procedures
BSBRSK501B Manage risk

Elective units of competency:
FNSCNV506A Establish and manage a trust account
FNSCRD404A Utilise the legal process to recover outstanding debt
FNSCRD405A Manage overdue customer accounts
FNSCRD502A Manage factoring and invoice discounting arrangements
FNSCRD503A Promote understanding of the role and effective use of consumer credit
FNSCUS504A Manage premium customer relationships
FNSCUS505A Determine client requirements and expectations
FNSORG507A Manage client service and business information
FNSORG604A Establish outsourced services and monitor performance
FNSRSK601A Develop and implement risk mitigation plan
BSBCOM402B Implement processes for the management of a breach in compliance
BSBCUS501C Manage a quality customer service
BSBINN601A Manage organisational change
BSBMGT502B Manage people performance
BSBMGT605B Provide leadership across the organisation
BSBMGT617A Develop and implement a business plan
BSBSMB407A Manage a small team
BSBSUS501A Develop workplace policy and procedures for sustainability
BSBWOR501B Manage personal work priorities and professional development