Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Own responsibilities and accountabilities may include:
expectations of workplace performance as expressed in a performance plan
outputs as expressed in position descriptions or duty statements
statement of conduct outlining an individual's responsibilities/actions/performance
Technology may include:
computerised systems and software, databases, project management and word processing
electronic diary
personal digital assistant (PDA)
Competency standards may include:
enterprise-specific units of competency consistent with work requirements
nationally endorsed units of competency consistent with work requirements
Clients and colleagues may be:
colleagues at the same level and more senior managers
internal or external customers
people from a wide range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities
team members
Development opportunities may include:
action learning
coaching
exchange/rotation
induction
mentoring
shadowing
structured training programs

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
systems and processes (electronic or paper-based) used to organise and prioritise tasks, which show how work is managed
personal development plan, with career objectives and an action plan
Context of and specific resources for assessment
Assessment must ensure:
access to appropriate documentation and resources normally used in the workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of responses to case studies and scenarios
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
observation of presentations
oral or written questioning to asses knowledge of work methods and practices that can improve personal performance
review of personal work goals, plans and activities
evaluation of work-life balance
review of documentation assessing personal knowledge and skills against competency standards.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other units from the Diploma of Management.