Qualification Outline

Date retreived
22/07/2026 12:00 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in Life Insurance

Certificate IV in Life Insurance

Qualification
National Code:
FNS41521
State Code:
BHK4
TGA Status:
Current
DTWD Status:
Approved
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
27/01/2022
Approved Date
08/04/2022
Stream of Study
VET Act Classifier
C
Nominal Hours
385
Duration
1 Semester
Current Release Number
1.00
Current Release Date
27/01/2022
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
1.00 27/01/2022 Current Approved
Description

This qualification reflects the role of entry level life insurance consultants, who work in a range of practice environments. Individuals in these roles often work in teams and apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to customer service and processing life insurance policies and claims. They apply solutions to a defined range of life insurance problems and analyse and evaluate information from a variety of sources.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.

Schedule
Packaging Rules
Total number of units = ten (10)
- four (4) core units plus
- six (6) elective units, of which:
- at least three (3) must be from the elective units listed below
- the remaining units may be from this qualification or from any currently endorsed Certificate III or above training package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
1. Core Units

All four (4) units must be completed.

State Code National Code Title Hours Type
ODR83 FNSINC413X Apply codes and standards of ethical practice to own role 35 Unit of competency
OBR53 FNSINC411 Conduct work according to professional practices in the financial services industry 25 Unit of competency
ODR90 FNSILF413 Develop and maintain in-depth knowledge of life insurance products and services 50 Unit of competency
ODR79 FNSILF409 Work effectively and sustainably in the life insurance industry 35 Unit of competency
2. Elective Units

Six (6) electives must be completed, with at least three (3) selected from the list below.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
AUQ84 FNSCUS403 Deliver a professional service to customers 30 Unit of competency
ODR89 FNSILF415 Evaluate life insurance claims 45 Unit of competency
ODR91 FNSILF416 Manage information for claims assessments 30 Unit of competency
ODR80 FNSISV418 Manage insurance claims portfolios 45 Unit of competency
OCF15 BSBOPS305 Process customer complaints 40 Unit of competency
AUQ80 FNSCUS402 Resolve disputes 30 Unit of competency
ODR81 FNSILF417 Settle life insurance claims 40 Unit of competency
ODR87 FNSILF411 Undertake the life risk underwriting process 50 Unit of competency
ODR86 FNSILF512 Underwrite complex risks 55 Unit of competency
ODR78 FNSILF410 Underwrite financial risk in life insurance policies 50 Unit of competency
ODR84 FNSILF412 Underwrite retrospective risk in life insurance policies 50 Unit of competency
OCZ43 FNSISV417 Use medical terminology in an insurance context 40 Unit of competency
OCZ68 FNSISV416 Use specialist terminology in insurance claims 30 Unit of competency
Replaces
State Code National Code Title Type
AVX2 FNS41515 Certificate IV in Life Insurance Qualification
No information
Entry Requirements

Nil

Traineeships and Apprenticeships
No information