Qualification Outline

Date retreived
22/07/2026 2:29 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in Life Insurance

Certificate IV in Life Insurance

Qualification
National Code:
FNS41515
State Code:
AVX2
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
25/03/2015
Approved Date
13/08/2021
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
470
Duration
1 Semester
Current Release Number
5.00
Current Release Date
09/07/2021
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
5.00 09/07/2021 Current Approved
4.00 12/02/2021 Replaced Approved
3.00 06/09/2018 Replaced Approved
2.00 22/04/2015 Replaced Approved
1.00 25/03/2015 Replaced Approved
Description

This qualification is designed to reflect the role of persons carrying out work in life insurance in a range of environments including as a team member in a large organisation or a small practice. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to customer service and assistance with policies and claims. They apply solutions to a defined range of life insurance problems, and analyse and evaluate information from a variety of relevant sources

Licensing/Regulatory Information
No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Implementation Guide Companion Volume for guidance on requirements.

Schedule
Packaging Rules
Total number of units = thirteen (13)
- two (2) core units plus
- eleven (11) elective units

The elective units consist of:
- eight (8) from the electives below.

Of the remaining three (3) units:
- up to three (3) may be from the electives
- up to three (3) may be from a Certificate III, Certificate IV or Diploma in any endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.
1. Core Units

The following two (2) units must be completed.

State Code National Code Title Hours Type
AUW99 FNSILF403 Develop and maintain in-depth knowledge of products and services used by the life insurance sector 50 Unit of competency
AUR92 FNSINC301 Work effectively in the financial services industry 45 Unit of competency
2. Elective Units

At least eight (8) units must be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
AUR75 FNSILF406 Collect and manage information to facilitate claims assessment 40 Unit of competency
AUQ79 FNSCMP501 Comply with financial services legislation 40 Unit of competency
AUR87 FNSILF401 Contribute to the life risk underwriting process 50 Unit of competency
AUQ84 FNSCUS403 Deliver a professional service to customers 30 Unit of competency
AUR70 FNSILF405 Evaluate life insurance claims 40 Unit of competency
AUR85 FNSILF303 Issue a life insurance policy 20 Unit of competency
AUP52 FNSILF302 Process a life insurance application 20 Unit of competency
AUK60 BSBCMM301 Process customer complaints 20 Unit of competency
AUR74 FNSILF408 Process life insurance contract maturity and surrender payment requests 30 Unit of competency
AUR84 FNSILF404 Process requests for policy alterations and assignments 30 Unit of competency
AUQ80 FNSCUS402 Resolve disputes 30 Unit of competency
AUQ77 FNSCUS301 Respond to customer enquiries 20 Unit of competency
AUR72 FNSILF407 Settle life insurance claims 40 Unit of competency
AUS23 FNSISV407 Use medical terminology in an insurance context 40 Unit of competency
AUS07 FNSISV406 Use specialist terminology in insurance claims 30 Unit of competency
Replaces
State Code National Code Title Type
D775 FNS41512 Certificate IV in Life Insurance Qualification
Replaced By
State Code National Code Title Type
BHK4 FNS41521 Certificate IV in Life Insurance Qualification
No information
Entry Requirements

Nil.

Traineeships and Apprenticeships
No information