Qualification Outline
22/07/2026 12:02 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Life Insurance
Certificate IV in Life Insurance
FNS41512
D775
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 18/07/2013 | Current | Approved |
Description
This qualification is designed to reflect the role of persons carrying out work in life insurance in a range in a range of organisations.
Schedule
Packaging Rules
Total number of units = 132 core units plus
11 elective units
The elective units consist of:
8 from the elective units listed below
of the remaining 3 units:
up to 3 may be from the elective units listed below
up to 3 may be from a Certificate III, IV or Diploma qualification in any currently endorsed Training Package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Core Units
FNSINC301A Work effectively in the financial services industry
FNSILF403A Develop and maintain in-depth knowledge of products and services used by the life insurance sector
Elective Units
FNSCMP501A Comply with financial services legislation
FNSCUS301A Respond to customer enquiries
FNSCUS402A Resolve disputes
FNSCUS403A Deliver a professional service to customers
FNSILF302A Process a life insurance application
FNSILF303A Issue a life insurance policy
FNSILF401A Contribute to the life risk underwriting process
FNSILF404A Process policy alterations and assignments
FNSILF405A Receive and evaluate life insurance claims
FNSILF406A Collect and manage information to facilitate claims assessment
FNSILF407A Settle life insurance claims
FNSILF408A Process life insurance maturity and surrender payments
FNSISV406A Use specialist terminology in insurance claims
FNSISV407A Use medical terminology in an insurance context
BSBCMM301B Process customer complaints
1. Core Units
Two (2) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WC236 | FNSILF403A | Develop and maintain in-depth knowledge of products and services used by the Life Insurance sector | 50 | Unit of competency |
| D4167 | FNSINC301A | Work effectively in the financial services industry | 45 | Unit of competency |
2. Elective Units
At least eight (8) and up to eleven (11) units to be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S714 | FNS41510 | Certificate IV in Life Insurance | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVX2 | FNS41515 | Certificate IV in Life Insurance | Qualification |
No information
Entry Requirements
There are no entry requirements for this qualification.
Traineeships and Apprenticeships