Unit of competency Outline

Date retreived
22/07/2026 3:05 PM AWST

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Collect and manage information to facilitate claims assessment

Collect and manage information to facilitate claims assessment

Unit of competency
National Code
FNSILF406
State Code
AUR75
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to collect, collate and manage information to verify, investigate and assess insurance claims.It applies to individuals who use specialised knowledge and organisational skills to effectively manage information.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify information needs
  • 1.1 Review claim files and life insurance policy to identify payment criteria
  • 1.2 Identify additional information needed as evidence for claims assessment
2. Plan information collection
  • 2.1 Identify appropriate sources of required proofs
  • 2.2 Select and enact an appropriate information collection method
3. Collect and manage information
  • 3.1 Collect additional information from appropriate sources in accordance with procedures
  • 3.2 Manage investigations in accordance with ethical and regulatory requirements
  • 3.3 Consult appropriate personnel within organisation where investigations reveal need to escalate issues for clarification
  • 3.4 Organise information for clarity and accessibility in accordance with procedures
No information
No information
Replaces
State Code National Code Title Type
WC239 FNSILF406A Collect and manage information to facilitate claims assessment Unit of competency
Replaced By
State Code National Code Title Type
ODR91 FNSILF416 Manage information for claims assessments Unit of competency
State Code National Code Title Type
AVX2 FNS41515 Certificate IV in Life Insurance Qualification